Quote:
Originally Posted by udontknowjack
If you are only talking about one line that doesn't work in one building, I would be surprised if they would fix it in14 days. It would not be a big concern to them. I.
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It's not just a building - it's an area - and it worked perfectly up until last Wednesday.
I agree about the patience. That's not the issue. What I'm mainly complaining about is the varying degrees of competence and the ever changing stories. You know as a customer I'm OK with someone telling me it's broken. We don't have the part on hand. That happens. But keep me updated and don't lie to me when I call.
I also agree about the hollow threat of cancelling my account. They don't give a rip, even though I've been with them 5 years. All carriers have issues, but I'm going to seriously consider a change. I'm not currently under a contract and my 8100 is unlocked.
However, I would like like to know HOW to get in touch with someone who will give me a straight answer on the progress of fixing the tower issue. Anyone?