If you are only talking about one line that doesn't work in one building, I would be surprised if they would fix it in14 days. It would not be a big concern to them. I know it is to you but there are many varialbes and it costs them lots of money to figure it out. I had the same situation at my building with Sprint, The problem was we just happened to be sitting right in the center of 3 towers and our devices were fighting over what tower to connect to so they connected to none and people would have no coverage. We are a big Sprint customer and it took them a long time and many phone calls and face to face meetings as well as n engineer on site with equipment to measure the signal before anything was done.
Either swich carriers or be patient.
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