Wirelessly posted
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Originally Posted by RedVR6
Just heard back from RIM on my email to them.
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Hello Doug,
Thank you for contacting BlackBerry Customer Support in regards to your yahoo email account.
Please contact your service provider for assistance with your email service.
Generally, your most efficient route for technical support for your smartphone would be to contact the BlackBerry support team of your wireless service provider. These contacts would field general queries and provide initial technical support for all BlackBerry related issues and can act as your first point of contact in these matters.
If your organization has subscribed to BlackBerry Technical Support Services, please have one of your named callers contact the BlackBerry Technical Support team with your BlackBerry Technical Support Services subscriber code. This code is five digits in length and was supplied as part of your welcome package.
Note: BlackBerry Technical Support Services is an annual subscription program providing software maintenance and technical support services for your BlackBerry wireless enterprise solution. Named callers are personnel within your organization who are authorized to contact our support staff. For more information on BlackBerry Technical Support Services, please visit:
http://na.blackberry.com/eng/support...b_tab_overview
In addition to free support from your service provider, you may also have the option to receive fee-based support directly from Research In Motion, the manufacturer and wireless experts for the BlackBerry solution. If you would like to learn more about this option, please dial the appropriate telephone number below and enter option three (3) at your first opportunity, to be routed to BlackBerry Customer Care. Please have your credit card information ready as there may be a charge associated with this service.
All BlackBerry owners have free access to the BlackBerry Technical Solutions Center. The Technical Solutions Center provides a repository of support information, documentation and frequently asked questions, with enhanced search capabilities so you can easily search for and find the BlackBerry support information you need. Please visit us at:
http://www.blackberry.com/btsc/suppo...ntral.do?id=m1
If you have any further questions regarding the information provided, please do reply to this message or contact us directly by telephone at 1-877-255-2377. Please enter your case number after choosing option one (1) from the interactive telephone menu. When replying to an email, please ensure that the case number in the subject field is not altered.
Have a wonderful day Doug and thank you again for contacting BlackBerry Customer Support.
We would like to takes this time to thank you for being a valued BlackBerry smartphone user.
Sincerely,
Carole
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Got the same response from RIM also.