Quote:
Originally Posted by SheepDog
hmm well wouldnt it follow that losing a customer to poor service SHOULD hurt the company so it has a desire to not want to lose customers? Instead they have a contract to protect themselves from thier possible lousy service!
"Yes, we suck- but you are on a contract!"
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Just to tack on...... I haven't personally received poor customer service from Sprint, but I have heard that others have.
The only beef I have with them is that when we closed our Nextel account and opened a Sprint account, they were not able to move the credit from the Nextel account to the Sprint account (same credit on Nextel as what was owed on Sprint).
Yes, I know they are 2 different billing systems, but it's been a few years since Sprint bought Nextel, hasn't it? To make sure they didn't cut off our Sprint account, I had to make a payment on the Sprint account, and they are mailing a rebate check from the OLD Nextel account. Seems a little ridiculous to me.
Not even my 'friends in high places' could help.