Have you guys even used Boxtone? Just curious, because saying that they don't provide root cause analysis and troubleshooting is a bit absurd and quote overstated. Also, one of the biggest differences for me were the asthetics of the product - web-based portable versus client-based installation. Perhaps that's not that big of a blip on the Zenprise radar, but in a day and age when everything is moving to the web, it ranks pretty high up on my and many others' list of high priority requirements.
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