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Cooper · 06-13-2011, 09:13 AM

Ok, I've got a staff member with a playbook and I can't figure this out.

Bridge is up to date, Torch OS is up to date (570) and PlayBook is up to date (except for this weekends patch)

Bridge works in every way EXCEPT for downloading and opening attachments. PDF, XLS, XLSX, PPT, and DOC continually fail to open.

Once it shows "cannot open attachment" there is no way to try again.

Can anything think of what would be wrong? I have yet to complete a full wipe of the device because the user would be completely lost if we did that.

I'd like to avoid a full wipe of the phone, so can anyone provide anything worth trying?

Has anyone even run into this issue?

06-13-2011, 09:13 AM	#1
Cooper CrackBerry Addict Join Date: Apr 2005 Location: Waterloo, Ontario Model: PRIV OS: Android 6 Carrier: Rogers Posts: 523	Cannot open attachments Please Login to Remove! Ok, I've got a staff member with a playbook and I can't figure this out. Bridge is up to date, Torch OS is up to date (570) and PlayBook is up to date (except for this weekends patch) Bridge works in every way EXCEPT for downloading and opening attachments. PDF, XLS, XLSX, PPT, and DOC continually fail to open. Once it shows "cannot open attachment" there is no way to try again. Can anything think of what would be wrong? I have yet to complete a full wipe of the device because the user would be completely lost if we did that. I'd like to avoid a full wipe of the phone, so can anyone provide anything worth trying? Has anyone even run into this issue? __________________ Blackberry History 7250-> Curve 8320-> Bold 9000-> Bold 9700-> Torch 9800-> Bold 9900 + 16GB PlayBook-> BlackBerry Z10
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