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Old 02-10-2011, 02:16 PM   #7
ubizmo
Talking BlackBerry Encyclopedia
 
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Join Date: Dec 2007
Location: Philadelphia
Model: 9780
OS: 6.0.0.600
PIN: ultimate
Carrier: T-mobile
Posts: 423
Default Re: keypad problem BB 9780

This is apparently a hardware defect, experienced by a number of people, myself included. I went through four replacement 9780s before getting one that didn't have the problem. The most recent replacement has been stutter-free since I got it about three weeks ago. Some of the replacements were worse than others, but all showed signs of the problem within five or ten minutes of random testing.

The space bar is commonly affected, so if auto-punctuation is turned on people find that they. Start new. Sentences. When they didn't expect to. But other letters can also be affected.

Incidentally, the T-Mobile US reps with whom I spoke about the problem were definitely aware of it, and didn't resist sending out replacements.
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