It's like anything new, you need to invest time in research to have a good understanding of it - especially when it's a product used by a lot of mobile users and those all important CEO's that simply can't live without it when it does go wrong. The thing with installations is not the install itself, it's the pre-installation checklist in the RIM manual, and ensuring all your permissions for your BESAdmin account, your services packs, your CDO patches, etc are all humming before you install.
If you want to drive a car, you gotta learn first!!!!
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