BlackBerry Forums Support Community - View Single Post

Eugenius0815 · 11-10-2010, 09:26 AM

Hi folks,

I have a very huge problem with my 8310: I cannot get an EDGE connection.
My BB only shows "edge". (so no mails a.s.o. are working)
Yes, I do have a Data Plan. And now the mysterius: My BB is recognized within BIS (with its PIN).
Help from the support (O2 Germany) failed, they also don´t know where the failure is.
I also tried to upgrade and also to downgrade the firmware: all with the same outcome - nothing changed. Also no outcome with sending all the service books from the BIS to my 8310.
(Besides that: I tried to connect with another BB, but this one worked - so my SIM works fine.)
So I assume that my 8310 is somehow damaged?

Does anyone have an idea?

Thx in advance for your help!

11-10-2010, 09:26 AM	#1
Eugenius0815 New Member Join Date: Nov 2010 Location: Munich Model: 8310 PIN: N/A Carrier: O2 Germany Posts: 6	8310 plus Data Plan, but no EDGE Please Login to Remove! Hi folks, I have a very huge problem with my 8310: I cannot get an EDGE connection. My BB only shows "edge". (so no mails a.s.o. are working) Yes, I do have a Data Plan. And now the mysterius: My BB is recognized within BIS (with its PIN). Help from the support (O2 Germany) failed, they also don´t know where the failure is. I also tried to upgrade and also to downgrade the firmware: all with the same outcome - nothing changed. Also no outcome with sending all the service books from the BIS to my 8310. (Besides that: I tried to connect with another BB, but this one worked - so my SIM works fine.) So I assume that my 8310 is somehow damaged? Does anyone have an idea? Thx in advance for your help!
Offline