On the iPad, there is no Entourage, and, on the Mac there might be AppleMail in use.
Are those accounts both set to Exchange, and, on the Mac, does he use entourage or apple mail ?
If he uses Entourage, and if he runs MacOS 10.6, try what happens when you use apple Mail instead (dont try apple mail if he has MacOS 10.5.x, the Exchange support is not very good there).
And, what happens, if he only uses the iPad, and not his Mac temporarily ?
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