BlackBerry Forums Support Community - View Single Post - 9630

jessep28 · 08-19-2010, 01:16 PM

I have a Blackberry Tour 9630 that recently started having problems when I would click the trackball. Essentially, the phone will not select the requested item when I click the trackball the first time and it often requires several attempts to succeed.

My carrier's repair center replaced the trackball today and even with the new part the phone is still exhibiting the same behavior. Naturally, I found out about this after I got back to the office.

The phone is less than a year old so it should be under the original manufacturers warranty. Does anyone have a suggestion in terms of the next course of action? I'm willing to go back to my carrier but it might be easier to deal with RIM directly.

Thank you.

08-19-2010, 01:16 PM	#1
jessep28 Thumbs Must Hurt Join Date: Feb 2007 Location: Omaha, NE Model: 9630 OS: 5.0.0.732 Carrier: Sprint Posts: 82	9630 - Trackball Clicking Issue Please Login to Remove! I have a Blackberry Tour 9630 that recently started having problems when I would click the trackball. Essentially, the phone will not select the requested item when I click the trackball the first time and it often requires several attempts to succeed. My carrier's repair center replaced the trackball today and even with the new part the phone is still exhibiting the same behavior. Naturally, I found out about this after I got back to the office. The phone is less than a year old so it should be under the original manufacturers warranty. Does anyone have a suggestion in terms of the next course of action? I'm willing to go back to my carrier but it might be easier to deal with RIM directly. Thank you.
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