Sometimes Sprint's policies seem almost suicidal. They've been struggling for customers for several years now, yet they enact the most customer-unfriendly policies. Somewhere along the line they decided it was time to draw a line in the sand and enforce it with an iron fist. Maybe their economic desperation lead them to believe that was the only way to turn things around. For years they had the most lenient policies and empowered the customer service reps to practically give the store away. So now they've gone in the complete opposite direction, and seemingly overnight. I guess it's just tough for folks to swallow, coming so quickly after a decade of laxness with the rules.
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