Final Post Script-
I contacted the NYS Department of Consumer Protection about two weeks ago. A few days ago I received a copy of a letter they sent to T-Mobile on my behalf. Today I got a phone call asking if I would be agreeable to having my account balance reduced to zero and pulled out of collections.
So it's all done. I don't think I would ever go back to them, but it did feel really good to finally be vindicated.
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