A key question here: Is your employer really offering a BES connection as an option, or is it a requirement of your business?
If you have the option to get off of BES, contacting your BES Administrator is your best bet...if it is required, they may in fact be contacting you about the missing service books.
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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