What is the mail server? Exchange, Lotus?
Changes made on the desktop side can take some time to push down to the device... (think hours) and potentially longer. Changes made on the device will usually push up to the server quickly. Are you guys giving this thing enough time?
If you wish to disable wireless sync to see what you can do with a hard wired sync, go into contacts on the BlackBerry, then menu, options. Select the desktop address book on the next screen, and on the screen after that you can disable wireless sync.
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Treat your password like your toothbrush. Don't let anybody else use it, and get a new one every six months.
Clifford Stoll
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