Does Canada have a beaureau that regulates the business practices? In the US we have the Better Business Beaureau, where if you feel you've been treated unfairly, you can report the incident to them. If you have something like this, I would definately make a formal complaint.
You should have been protected from this situation in the first place. The only event that should give them a right to interrupt your service is your lack of payment in a timely manner. I would ask for credit to compensate for the lack of service, poor quality control of their own protocols, and your general discomfort.
Just my opinion. I'm sure they will say, "we can't offer you credit for this situation." which will be hillarious, because they can offer you credit to buy the services, they can so easily remove the necessity for credit when a problem arises, but now when you want something back for you trouble, that will be difficult...
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