The iPhone and the G1 have some definite strong and weak points, and the interface for both is very cutting edge. So far though, I haven't seen anything that would make me leave the sucurity and efficiency of the Blackberry BES.
I read a great article in RCR recently about brand loyalty in the wireless industry. More and more, customers will need to consider not only carrier and handset manufacturer, but the company that provides the OS as well.
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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