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Originally Posted by yckernel
umm. i will suggest to do this.
Goto C:\Document and settings\Application Data\RIM\
There will have the PIN# directory. Delete that directory and regenerate the key again.
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That directory has nothing to do with the EA process.
To break down where the failure is occuring first verify the user enters the correct email address. If this is the case then ensure the the etp e-mail is not filtered to a pst or anything else. Finally open the Agent (MAGT) log and search for network@. If you do not see anything that contains this then you know you either looked in the wrong agent log or that the BES never found the etp e-mail and thus was not responsible for deleting it from the mailbox.