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Originally Posted by yohan
A bit of background info is that this device was working fine for x amount of months then suddenly it stopped receiving mail. You could send mail but not receive.
It receives PIN messages fine, registers on the network, GPRS in capitals, etc, etc. However via enterprise activation wireless it sits at activating and goes no further. When done by desktop manager it creates a new encryption key and sync to completion but after removal it does not receive anymore emails and you cannot resend the IT policy to the device. Reports an error. (Cannot regenerate security encryption either from the BB)
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I had the exact same issue; BB would only activate/recieve emails etc while connected to the PC.
The administrator here spoke to Optus (Australian carrier), and they completed the activation on their end; I started recieving emails instantly.