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Forum: General BlackBerry Classic Discussion - BlackBerry 10 08-25-2019, 01:15 PM
Replies: 22
Views: 13,836
Posted By aiharkness
Re: Classic Backup

I happened to be browsing on another forum as read mention of BBID server issues. Don't know any more than that.

Several weeks ago wife and I switched to iPhone. My Passport was working ok, but...
Forum: General BlackBerry Discussion 05-11-2019, 12:36 PM
Replies: 6
Views: 6,676
Posted By aiharkness
Re: Key2 says it will play .mp4 files, but my Key2 actually won't play .mp4 files

Should work on the OP's device.

To add to my post above, before anything else, simply reboot (restart) the device and try again.
Forum: General BlackBerry Discussion 05-10-2019, 03:42 PM
Replies: 6
Views: 6,676
Posted By aiharkness
Re: Key2 says it will play .mp4 files, but my Key2 actually won't play .mp4 files

Must ask the obvious. How many mp4 files have you tried, and from how many sources? Streaming, or have you downloaded the file and tried to play from memory? Have you tried to play that mp4 file...
Forum: General 9300 Series Discussion - Curve 3G 04-07-2019, 12:16 PM
Replies: 6
Views: 8,111
Posted By aiharkness
Re: Creating and Editing Text Files in FILES App

That's interesting. I don't remember that. Can you press and hold on a file in the file manger and select "open in" and select Docs to Go? Just curious. (I also don't remember if there is a...
Forum: General 9300 Series Discussion - Curve 3G 04-07-2019, 09:41 AM
Replies: 6
Views: 8,111
Posted By aiharkness
Re: Creating and Editing Text Files in FILES App

If you can use TextEditHD then that is the best solution. You don't need the workaround.

For what it's worth, I just tested on BB10 using a text file I had created and saved with TextEditHD. I...
Forum: General 9300 Series Discussion - Curve 3G 04-07-2019, 06:09 AM
Replies: 6
Views: 8,111
Posted By aiharkness
Re: Creating and Editing Text Files in FILES App

You can try this. I think it should work. Create a text file on your laptop or desktop and get it onto the BlackBerry somehow (copy it over or email it to yourself). When you want to create a new...
Forum: General 9300 Series Discussion - Curve 3G 03-25-2019, 05:06 PM
Replies: 4
Views: 1,172
Posted By aiharkness
Re: BB 8830 to 9320 Switch: Desktop Manager v6 or v7?

As I say, whatever version of DM you have installed, try it with the OS 7 device. My guess is that if the backup works on that device then a restore should work on that device. If you want to...
Forum: General 9300 Series Discussion - Curve 3G 03-24-2019, 02:47 PM
Replies: 4
Views: 1,172
Posted By aiharkness
Re: BB 8830 to 9320 Switch: Desktop Manager v6 or v7?

If you already have a version of Desktop Manager installed on a computer and it is working with the 8830, I would wait and see what happens with the 9320. If you can't do what you need with the...
Forum: BlackBerry Help 03-17-2019, 06:29 PM
Replies: 6
Views: 3,098
Posted By aiharkness
Re: Not syncing e-mail since OS upgrade

If you email accounts still show in setup and you just need to enter a password to validate, then that is the first thing to try.

Be aware whether your service requires you to use an app...
Forum: BlackBerry Help 03-03-2019, 05:53 AM
Replies: 17
Views: 11,136
Posted By aiharkness
Re: How to add outlook.com account to BB Hub?

Different services, different policies. I would not dwell on why.

Happy to hear you have it working now.
Forum: BlackBerry Help 03-02-2019, 05:31 PM
Replies: 17
Views: 11,136
Posted By aiharkness
Re: How to add outlook.com account to BB Hub?

No. I'm not talking about an app, though the Hub of course is an app.

https://support.microsoft.com/en-us/help/12409/microsoft-account-app-passwords-and-two-step-verification

Different...
Forum: BlackBerry Help 03-02-2019, 01:57 PM
Replies: 17
Views: 11,136
Posted By aiharkness
Re: How to add outlook.com account to BB Hub?

I reviewed thread and don't see anything about your security settings with Microsoft or Outlook 365.

It's been so long I don't remember if app passwords are mandatory or not. I suspect so.
...
Forum: BlackBerry Help 03-02-2019, 01:26 PM
Replies: 17
Views: 11,136
Posted By aiharkness
Forum: General BlackBerry Discussion 02-22-2019, 03:20 PM
Replies: 28
Views: 9,856
Posted By aiharkness
Forum: General BlackBerry Discussion 02-22-2019, 03:17 PM
Replies: 6
Views: 3,262
Posted By aiharkness
Re: Cable Issue - Micro USB to Mini HDMI

I don't have experience with this. Just throwing out ideas to maybe help narrow the problem.

Is there a setting analogous to wifi or Bluetooth that you can try cycling off and then back on...
Forum: iPhone Android & other HandHeld Forum 02-01-2019, 04:06 PM
Replies: 9
Views: 13,738
Posted By aiharkness
Re: Samsung s6 ringtone problem

http://www.blackberryforums.com/iphone-android-other-handheld-forum/57201-welcome-handheld-discussion-forum.html

I was surprised. This is actually an old forum. I had forgotten all about it.
Forum: BlackBerry Help 01-22-2019, 09:06 PM
Replies: 12
Views: 2,601
Posted By aiharkness
Re: Yahoo email on older Blackberry's

One of my email accounts hosted by Yahoo quit again. This time I didn't delete the account, just turned the device off for a little while. When I turned the device on I entered the password for IMAP...
Forum: BlackBerry Help 01-20-2019, 07:43 PM
Replies: 17
Views: 11,136
Posted By aiharkness
Re: How to add outlook.com account to BB Hub?

I'm using BB10, not BlackBerry's Android.

I don't remember precisely how I setup. I think I must have gone to advanced setup and selected outlook.com. At any rate, I'm using exchange and not...
Forum: BlackBerry Help 01-18-2019, 09:14 PM
Replies: 12
Views: 2,601
Posted By aiharkness
Re: Yahoo email on older Blackberry's

I too had been working on it for a few hours on and off until I tried turning the device off. That was the difference for me.

I left the device off for 15 or 20 minutes (after the accounts were...
Forum: BlackBerry Help 01-18-2019, 08:59 PM
Replies: 12
Views: 2,601
Posted By aiharkness
Re: Yahoo email on older Blackberry's

Hope you see my post above. POP stinks. I'd like to know if you get IMAP working as I did.
Forum: BlackBerry Help 01-18-2019, 08:27 PM
Replies: 12
Views: 2,601
Posted By aiharkness
Re: Yahoo email on older Blackberry's

I'm troubleshooting Yahoo email as well. I had to re-validate a few days ago and had no trouble at that time. I deleted the accounts and added them back. But today I had to re-validate again, and...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 01-12-2019, 10:15 AM
Replies: 22
Views: 13,836
Posted By aiharkness
Re: Classic Backup

Good luck Rolyb.

I could use iOS if it came down to it. My employer-issued device is an iPhone.

Right now I'm looking at other solutions, possibly a two-device solution (non-smartphone with...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 01-12-2019, 07:29 AM
Replies: 22
Views: 13,836
Posted By aiharkness
Re: Classic Backup

Good work. I only wish it still mattered to me now.
Forum: General BlackBerry Classic Discussion - BlackBerry 10 01-11-2019, 04:24 PM
Replies: 22
Views: 13,836
Posted By aiharkness
Re: Classic Backup

For what it's worth, Link long ago got flakey and pretty much useless on one WIN10 machine of mine, but still works on another. A peculiar coincidence is it is the new machine that is the issue. ...
Forum: General 9800 Series Discussion - Torch 12-22-2018, 01:42 PM
Replies: 13
Views: 11,791
Posted By aiharkness
Re: Setting up gmail account

I don't use gmail, but does Google require app password now instead of account password, as Yahoo, Outlook, etc nowadays? And if so, are you generating and using an app password and still getting...
Forum: General 9800 Series Discussion - Torch 12-10-2018, 04:50 PM
Replies: 10
Views: 1,590
Posted By aiharkness
Re: Looking for new cellphone provider instead of AT&T

To add, this is email, and in particular Yahoo, and any ISP email services hosted by Yahoo (such as AT&T, Bellsouth, and so on). Not the AT&T mobile network and mobile service provider.

From what...
Forum: General 9800 Series Discussion - Torch 12-10-2018, 04:41 PM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

I'm mad at myself for not thinking of firewall settings. Should have. Just out of practice I guess.

Anyway, I'm pleased the OP figured it out.
Forum: General 9800 Series Discussion - Torch 12-09-2018, 10:58 AM
Replies: 10
Views: 1,590
Posted By aiharkness
Re: Looking for new cellphone provider instead of AT&T

AT&T does allow you to use your own phone, even if not AT&T brand, and of course compatible with AT&T bands. Correct? T-Mobile is the same. So far as I know, Sprint and Verizon still only allow...
Forum: General 9800 Series Discussion - Torch 12-09-2018, 10:13 AM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

Thanks for following up and posting the solution.
Forum: General 9800 Series Discussion - Torch 12-09-2018, 09:22 AM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

https://www.wisegeek.com/what-is-an-sms-short-code.htm

I was way off on short codes as far as what they are. But not yet ruling out as a factor in the problem.
Forum: General 9800 Series Discussion - Torch 12-09-2018, 09:10 AM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

The only likely possibility I could think of with the phone is parental controls, as tsac mentioned first, but which you have ruled out, I think. That is, it isn't an issue of receiving or not...
Forum: General 9800 Series Discussion - Torch 12-09-2018, 08:35 AM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

Interesting. So, what do you think about short codes possibly being part of the problem? What other difference(s) could there be between the SMS messages you receive and those you don't receive?
Forum: General 9800 Series Discussion - Torch 12-09-2018, 07:51 AM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

That's maybe an important detail. If someone not in your address book sends you text to your number from their phone, do you receive it? Where I'm going is the question of whether this is an issue...
Forum: General 9800 Series Discussion - Torch 12-09-2018, 07:47 AM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

Another thought, going back to tsac's idea. Here's a test. Pick a contact that you are receiving. Delete them from your address book. Do a hard reset (remove the battery for a moment with the...
Forum: General 9800 Series Discussion - Torch 12-08-2018, 06:53 PM
Replies: 10
Views: 1,590
Posted By aiharkness
Re: Looking for new cellphone provider instead of AT&T

Who knows exactly what will happen with BB10 and legacy BBOS devices when BlackBerry terminates support shortly (in the next year or so, maybe less, I've lost track).


By way of example, I recall...
Forum: General 9800 Series Discussion - Torch 12-08-2018, 05:53 PM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

Ultimately, the OS was tested and released to user by the carrier*. Yes, BlackBerry released the OS packages to the carriers, but the end users receive the OS software from the carrier (unless the...
Forum: General 9800 Series Discussion - Torch 12-08-2018, 05:18 PM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

Upfront, see my earlier post just now. I would hold off on reloading the OS.

Now, it's been a long time for me since I worked with legacy BlackBerry devices. Is the Media Options you mention in...
Forum: General 9800 Series Discussion - Torch 12-08-2018, 05:03 PM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

I came across this thread on the T-Mobile forums.....

https://support.t-mobile.com/thread/148985

The problem there is the same as here. It is the sort of thing I had in mind, and what I had...
Forum: General 9800 Series Discussion - Torch 12-08-2018, 03:48 PM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

I've received the same emails (for Yahoo email, AT&T email hosted by Yahoo, and Bellsouth email hosted by Yahoo). So far as I can tell, what triggered these notices is a record of accessing the...
Forum: General 9800 Series Discussion - Torch 12-07-2018, 09:40 PM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

Well, it was worth the try.

The last thing to try after you have tried everything else is a clean OS reload. If you had confidence in being able to backup and restore it would be a simple...
Forum: General 9800 Series Discussion - Torch 11-30-2018, 03:34 PM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

A bit of advice when dealing with the carriers. I've experienced a lot of variability with the customer service representatives. I recall one time I called back four times on a problem before it...
Forum: General 9800 Series Discussion - Torch 11-29-2018, 07:20 PM
Replies: 42
Views: 3,867
Posted By aiharkness
Re: Not receiving text messages from web sites

For what it's worth, I don't see any difference between SMS from contacts (and spam sometimes) and legit SMS from web services like two-factor authentication codes.

I'm with tsac on the general...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 09-06-2018, 03:58 PM
Replies: 9
Views: 3,692
Posted By aiharkness
Re: can't make any call

I doubt reloading the OS is needed. But who knows. If were me, I would hold off until I tried other things less time consuming.

Regarding the SIM, I would try your SIM in another device *and*...
Forum: General BlackBerry Classic Discussion - BlackBerry 10 08-29-2018, 06:10 AM
Replies: 9
Views: 3,692
Posted By aiharkness
Re: can't make any call

To add, backstory information would be useful. We're you able to make calls before, all else being the same and then the errors or failures started occurring? And have you tried different...
Forum: BlackBerry Help 08-18-2018, 01:06 PM
Replies: 25
Views: 4,048
Posted By aiharkness
Re: Blackberry Classic stays connected to network but loses internet access

I was wondering if the data throughput at the gym was just too slow and hence throwing an error, and expected a PIN to work even under those circumstances. The failure of a PIN message indicates to...
Forum: BlackBerry Help 08-16-2018, 04:31 AM
Replies: 25
Views: 4,048
Posted By aiharkness
Re: Blackberry Classic stays connected to network but loses internet access

FYSA re the phone your friend gave you, it is possible for it to have a IT policy on it. No big deal, it can be removed.

How to check for an IT Policy on a BlackBerry smartphone...
Forum: BlackBerry Help 08-14-2018, 05:26 PM
Replies: 25
Views: 4,048
Posted By aiharkness
Forum: BlackBerry Help 08-14-2018, 05:26 PM
Replies: 25
Views: 4,048
Posted By aiharkness
Re: Blackberry Classic stays connected to network but loses internet access

I believe you can send a PIN message so long as the device is connecting to BlackBerry. Look for the little BlackBerry icon in the network connection area.

I will send you my PIN in a PM....
Forum: BlackBerry Help 08-13-2018, 09:08 AM
Replies: 25
Views: 4,048
Posted By aiharkness
Re: Blackberry Classic stays connected to network but loses internet access

Another question occurs to me. As I understand it, the device is connecting to the network. The problem is lack of data throughput. Or maybe there is data throughput, but at too low a rate? Or is...
Forum: BlackBerry Help 08-11-2018, 08:28 PM
Replies: 25
Views: 4,048
Posted By aiharkness
Re: Blackberry Classic stays connected to network but loses internet access

Sorry. I'm not sure why I was thinking you were asking about a legacy BBOS device. But for the BlackBerry models with non-removable battery, the battery-removal hard reset is in fact not possible....
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