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Forum: BlackBerry Help 09-11-2012, 07:17 AM
Replies: 228
Views: 147,312
Posted By John Clark
Re: Why won't my OS update? I deleted the Vendor.xml file!

Take a look at this and see if it helps:

http://www.blackberry.com/btsc/KB24163
Forum: BlackBerry Help 09-09-2012, 09:36 PM
Replies: 228
Views: 147,312
Posted By John Clark
Re: Why won't my OS update? I deleted the Vendor.xml file!

I saw that someone else solved a similar problem by removing the email setup application and reinstalling it with the BlackBerry Desktop Software. You'll need to download and install the OS to your...
Forum: BlackBerry Help 12-16-2010, 03:49 AM
Replies: 228
Views: 147,312
Posted By John Clark
Re: Why won't my OS update? I deleted the Vendor.xml file!

Thank you!
Posted via BlackBerryForums.com Mobile
Forum: BlackBerry Help 07-28-2010, 08:11 AM
Replies: 228
Views: 147,312
Posted By John Clark
Is the device still registered with a data plan...

Is the device still registered with a data plan and bis on Sprint?
Posted via BlackBerryForums.com Mobile
Forum: BlackBerry Help 03-06-2010, 05:46 PM
Replies: 228
Views: 147,312
Posted By John Clark
Great

Great
Forum: BlackBerry Help 03-06-2010, 05:41 PM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) So, one post...

Wirelessly posted (BB 11020)

So, one post says you don't have a data plan and another says you do.
Knowing what one is isn't going to help the OS load to your device.

If you can't get your...
Forum: BlackBerry Help 03-06-2010, 05:32 PM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) Did you read...

Wirelessly posted (BB 11020)

Did you read the first post of this thread where it says that a BB data plan is required to upgrade to OS 5.0?
Forum: BlackBerry Help 03-06-2010, 05:22 PM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) Did you run...

Wirelessly posted (BB 11020)

Did you run loader.exe?

Do you have a BB data plan?
Forum: BlackBerry Help 03-06-2010, 05:12 PM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) If you want...

Wirelessly posted (BB 11020)

If you want help you'll need to give us some more info
Forum: BlackBerry Help 03-05-2010, 12:16 AM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) Yes, it all...

Wirelessly posted (BB 11020)

Yes, it all still aplies whether you use Desktop Manager or Loader.exe
Forum: BlackBerry Help 02-27-2010, 12:52 PM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) Most likely. ...

Wirelessly posted (BB 11020)

Most likely. What I did to get around this was to make a backup copy of the 4.7 OS folder. Then delete all contents of the original 4.7 folder and then copy all the...
Forum: BlackBerry Help 02-27-2010, 11:39 AM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) Do you have a...

Wirelessly posted (BB 11020)

Do you have a BB data plan?
Forum: BlackBerry Help 02-13-2010, 10:47 AM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) A data plan is...

Wirelessly posted (BB 11020)

A data plan is required to upgrade to OS 5.0.
Forum: BlackBerry Help 12-17-2009, 02:02 PM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) Do you have a...

Wirelessly posted (BB 11020)

Do you have a BB data plan? Many of the new OS 5.0 updates now require a data plan.
Forum: BlackBerry Help 07-05-2009, 08:56 AM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) At the top of...

Wirelessly posted (BB 11020)

At the top of the 8800 forum are Sticky threads that say "Attention". There is one for the latest OS for the 8800. Make sure you use the 8800 OS and not 8820 or 8830.
Forum: BlackBerry Help 04-21-2009, 10:09 AM
Replies: 228
Views: 147,312
Posted By John Clark
8900 takes about 20 minutes. Older devices take...

8900 takes about 20 minutes. Older devices take 45.

Loader.exe is the preferred method for installing OS's. Do NOT attempt to wipe the device just because you can't get Loader.exe or Application...
Forum: BlackBerry Help 04-19-2009, 11:25 AM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) Good thing you...

Wirelessly posted (BB 11020)

Good thing you didn't give up!
Forum: BlackBerry Help 04-19-2009, 10:24 AM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) You've got a...

Wirelessly posted (BB 11020)

You've got a computer issue. No Antivirus or anything? Do you have administrator priviliges on the machine?
Forum: BlackBerry Help 04-18-2009, 02:19 PM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) It shouldn't...

Wirelessly posted (BB 11020)

It shouldn't take 10 minutes from start to finish. Stop it and then make sure no antivirus or firewall is blocking the installation.
Forum: BlackBerry Help 03-08-2009, 07:39 AM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) Follow the...

Wirelessly posted (BB 11020)

Follow the instructions above. Make sure the vendor.xml file(s) are deleted then go to c:\program files\common files\research in motion\apploader and double click on...
Forum: BlackBerry Help 12-16-2008, 12:52 PM
Replies: 228
Views: 147,312
Posted By John Clark
You don't need Desktop Manager in order to update...

You don't need Desktop Manager in order to update your OS. Just go to C:\program files\common files\research in motion\apploader and double click on Loader.exe. It does the same thing but without...
Forum: BlackBerry Help 12-15-2008, 07:31 PM
Replies: 228
Views: 147,312
Posted By John Clark
Under normal conditions all 3rd party apps will...

Under normal conditions all 3rd party apps will be backed up and restored. You'll need to reenter any registration/unlock codes for those apps, though.

If there is a problem with the loader...
Forum: BlackBerry Help 11-30-2008, 02:17 AM
Replies: 228
Views: 147,312
Posted By John Clark
Just do a search of your computer for vendor.xml...

Just do a search of your computer for vendor.xml and make sure that you are searching hidden files and folders.
Forum: BlackBerry Help 11-29-2008, 02:39 PM
Replies: 228
Views: 147,312
Posted By John Clark
probably.

probably.
Forum: BlackBerry Help 11-17-2008, 07:22 PM
Replies: 228
Views: 147,312
Posted By John Clark
My instructions are really for DM 4.7 anyway. ...

My instructions are really for DM 4.7 anyway. 4.7 will cause this problem if you install the auto update feature.
Forum: BlackBerry Help 11-17-2008, 12:29 PM
Replies: 228
Views: 147,312
Posted By John Clark
Updated. Thanks!

Updated. Thanks!
Forum: BlackBerry Help 11-16-2008, 12:52 PM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) For those that...

Wirelessly posted (BB 11020)

For those that have used this method, what versions of DM are you using?
Forum: BlackBerry Help 11-16-2008, 11:40 AM
Replies: 228
Views: 147,312
Posted By John Clark
Wirelessly posted (BB 11020) What version of...

Wirelessly posted (BB 11020)

What version of Desktop Manager? Its only the newer versions with Automatic Update feature.
Forum: BlackBerry Help 11-15-2008, 06:04 PM
Replies: 228
Views: 147,312
Posted By John Clark
stuck

stuck
Forum: BlackBerry Help 11-15-2008, 05:49 PM
Replies: 228
Views: 147,312
Posted By John Clark
yes, put it on the FAQ please! I'll stick it, as...

yes, put it on the FAQ please! I'll stick it, as well.
Forum: BlackBerry Help 11-15-2008, 05:37 PM
Replies: 228
Views: 147,312
Posted By John Clark
Why won't my OS update? I deleted the Vendor.xml file!

So, you downloaded the newest, latest and greatest OS for your BlackBerry and have followed all the instructions found here.

1. Download and install the OS of your choice for your device.
2. ...
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