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Search: Posts Made By: careyana
Forum: General BlackBerry Discussion 04-22-2008, 09:54 AM
Replies: 50
Views: 29,723
Posted By careyana
Our helpdesk isn't allowed to touch our BES for...

Our helpdesk isn't allowed to touch our BES for this reason. :smile:




As for the reason the letters are reflected on the screen after a few incorrect entries is called 'password echo'. We...
Forum: General Legacy Device Discussion 04-22-2008, 09:34 AM
Replies: 6
Views: 6,261
Posted By careyana
Sounds like the wire connecting the antenna to...

Sounds like the wire connecting the antenna to the mainboard may be loose. You'll need a T-5. Here's picture instructions:

8800 Disassembly - BlackBerryFAQ...
Forum: General BlackBerry Discussion 04-22-2008, 09:19 AM
Replies: 0
Views: 888
Posted By careyana
PTT icon

Okay I have an odd question that I can't find the answer to...any where!

A few of my users have PTT for workplace contact. Two of them tried to send invitations to add a contact and for some...
Forum: General BlackBerry Discussion 02-27-2008, 10:15 AM
Replies: 2
Views: 1,826
Posted By careyana
Before using DM to back up, go to...

Before using DM to back up, go to Options\Advanced Options\Enterprise Activation. Hold down ALT and type CNFG. You can disable the wireless sync for the handheld. (for the pearl you have to use the...
Forum: General BlackBerry Discussion 10-18-2007, 01:34 PM
Replies: 11
Views: 1,183
Posted By careyana
Well, I didn't set up the IT policy but I'll make...

Well, I didn't set up the IT policy but I'll make that change.

I guess I should say the policy (once it is applied) removes icons that are not enterprise related (media net browser, personal email...
Forum: Buy Sell Trade 10-18-2007, 12:24 PM
Replies: 4
Views: 1,424
Posted By careyana
OH do you still have the entire unit? I could use...

OH do you still have the entire unit? I could use the back battery cover and the antenna wire. :)
Forum: General BlackBerry Discussion 10-18-2007, 12:22 PM
Replies: 3
Views: 4,656
Posted By careyana
I've seen this error when my users were being...

I've seen this error when my users were being lazy and entering qqqq and a number and character.
Forum: General BlackBerry Discussion 10-18-2007, 12:05 PM
Replies: 11
Views: 1,183
Posted By careyana
BIS IS disabled via the IT policy. It apparently...

BIS IS disabled via the IT policy. It apparently isn't having any affect on the email delivery. He has a Pearl and did this on Tuesday.
Forum: General BlackBerry Discussion 10-18-2007, 12:05 PM
Replies: 11
Views: 1,183
Posted By careyana
Which service books are those? I don't think...

Which service books are those? I don't think there's access to the BIS site since he didn't go through that and the icon is now missing per our IT policy.
Forum: General BlackBerry Discussion 10-18-2007, 11:55 AM
Replies: 11
Views: 1,183
Posted By careyana
Sometimes my users....ARGH

I have a user who received a Blackberry to replace his cell phone. Brilliant guy that he is, he went into the personal email icon and set up his Gmail account before it was added to the BES. I had...
Forum: General Legacy Device Discussion 09-04-2007, 04:00 PM
Replies: 5
Views: 825
Posted By careyana
It's probably a space issue on your device. I've...

It's probably a space issue on your device. I've seen this a few times here. Check your database sizes...
Forum: General Legacy Device Discussion 08-24-2007, 05:31 PM
Replies: 3
Views: 1,248
Posted By careyana
I have a user experiencing this exact issue. Has...

I have a user experiencing this exact issue. Has anyone discovered a fix?

Have tried:
Removing the battery for at least 30 seconds.
Wiped/Reloaded OS
Forum: General Legacy Device Discussion 08-21-2007, 12:33 PM
Replies: 10
Views: 1,235
Posted By careyana
No. I can say that with utmost confidence....

No.

I can say that with utmost confidence. Ugh.
Forum: General BlackBerry Discussion 08-15-2007, 12:00 PM
Replies: 1
Views: 548
Posted By careyana
your message database is corrupted. Hook...

your message database is corrupted.

Hook your BB to your PC and start desktop manager.
Go to Backup/Restore and hit Advanced.
on the right pane, highlite messages and transfer to the left pane....
Forum: General Legacy Device Discussion 08-10-2007, 10:14 AM
Replies: 2
Views: 2,457
Posted By careyana
I'd advise him to delete some emails. The...

I'd advise him to delete some emails. The memory's probably overloaded.
Forum: General BlackBerry Discussion 08-10-2007, 10:08 AM
Replies: 1
Views: 534
Posted By careyana
Back up the messages through desktop manager in...

Back up the messages through desktop manager in Advanced. Clear the messages on the handheld and then restore from the backup.
Forum: General BlackBerry Discussion 08-06-2007, 03:42 PM
Replies: 18
Views: 1,057
Posted By careyana
Agreed. Sprint service isn't as strong in some...

Agreed. Sprint service isn't as strong in some places as in others but I'd much rather use my sprint cell when I can versus CingAtt's network for my Blackberry cell.
Forum: General Legacy Device Discussion 07-26-2007, 01:56 PM
Replies: 10
Views: 3,865
Posted By careyana
MY apologies. I started typing a reply and...

MY apologies. I started typing a reply and noticed you had typed the same thing.

Next time I won't give credit where it's due. :oops:
Forum: General Legacy Device Discussion 07-26-2007, 10:52 AM
Replies: 4
Views: 5,757
Posted By careyana
if you have the original appointment in email...

if you have the original appointment in email format you can forward from there.

Otherwise, within the appoinment you can "Invite attendees" and either choose people from your address book or you...
Forum: Rants and Raves Forum 07-26-2007, 10:24 AM
Replies: 2
Views: 948
Posted By careyana
you can try downloading to your PC and installing...

you can try downloading to your PC and installing via DM. I had to do that with Blackberry Maps.
Forum: General Legacy Device Discussion 07-26-2007, 10:21 AM
Replies: 10
Views: 3,865
Posted By careyana
Like crisambo said, check your saved messages.

Like crisambo said, check your saved messages.
Forum: General Legacy Device Discussion 07-25-2007, 01:05 PM
Replies: 7
Views: 1,036
Posted By careyana
first, do you have a data plan? second, look...

first, do you have a data plan?

second, look for the Blackberry Browser.
Forum: General Legacy Device Discussion 07-25-2007, 01:02 PM
Replies: 4
Views: 760
Posted By careyana
you could remove all the service books and then...

you could remove all the service books and then reactivate.
Forum: General Legacy Device Discussion 07-25-2007, 09:35 AM
Replies: 16
Views: 1,225
Posted By careyana
It's basically the same as it used to be. There...

It's basically the same as it used to be. There are two different styles of keyboards for the 8700 - the older ones had more of a bevel, and the newer had a curved cutout on each key with a slightly...
Forum: General BlackBerry Discussion 07-25-2007, 08:27 AM
Replies: 4
Views: 1,839
Posted By careyana
make a call, change to speakerphone, and adjust...

make a call, change to speakerphone, and adjust volume to loudest setting.

It's a bug in the 8700 OS.
Forum: General BlackBerry Discussion 07-25-2007, 08:25 AM
Replies: 2
Views: 837
Posted By careyana
Have you searched? Check your language options -...

Have you searched? Check your language options - they're probably set to Catala.
Forum: General Legacy Device Discussion 07-24-2007, 03:35 PM
Replies: 16
Views: 1,225
Posted By careyana
The new rebranded (4.2) AT&T 8700 is pretty....

The new rebranded (4.2) AT&T 8700 is pretty. Looks like the Curve...but not. :)
Forum: General Legacy Device Discussion 07-24-2007, 02:03 PM
Replies: 5
Views: 893
Posted By careyana
From my experiences, they won't add data to an...

From my experiences, they won't add data to an old AT&T SIM. You'll have to be assimilated!
Forum: General BlackBerry Discussion 07-24-2007, 01:54 PM
Replies: 6
Views: 783
Posted By careyana
The 'new' 4.2 8700 on AT&T is pretty slick...

The 'new' 4.2 8700 on AT&T is pretty slick too!
Forum: General BlackBerry Discussion 07-24-2007, 01:41 PM
Replies: 3
Views: 3,661
Posted By careyana
We had something similar that required domain...

We had something similar that required domain authentication to our internal Sharepoint site. Are you verifying the users are typing in the correct domain credentials? (ie, by default on the popup,...
Forum: General Legacy Device Discussion 07-20-2007, 08:31 AM
Replies: 2
Views: 711
Posted By careyana
you probably don't have a texting plan. You may...

you probably don't have a texting plan. You may want to contact your carrier.
Forum: General BlackBerry Discussion 07-19-2007, 01:37 PM
Replies: 2
Views: 604
Posted By careyana
We're having similar issues on one of our BES...

We're having similar issues on one of our BES (4.0.6). Have you tried resending service books or having them refresh the CMIME service book on the handheld? That seems to work for our affected users.
Forum: General BlackBerry Discussion 07-12-2007, 11:45 AM
Replies: 31
Views: 2,613
Posted By careyana
Well, it's just the typical mindset...complain...

Well, it's just the typical mindset...complain about bad service but never thank for good!
Forum: General BlackBerry Discussion 07-12-2007, 11:09 AM
Replies: 31
Views: 2,613
Posted By careyana
I read an article on this somewhere (I'll see if...

I read an article on this somewhere (I'll see if I can find the link) that it wasn't just because the people called in for service frequently, but that they were attempting to jilt the system. A lot...
Forum: General BlackBerry Discussion 07-12-2007, 09:33 AM
Replies: 4
Views: 782
Posted By careyana
I haven't received any issues from my users in...

I haven't received any issues from my users in Dallas and I have quite a few with a bank headquartered there!
Forum: General Legacy Device Discussion 07-12-2007, 09:30 AM
Replies: 3
Views: 1,184
Posted By careyana
Which 4.2 OS did you use? I had the same error...

Which 4.2 OS did you use? I had the same error when loading the Chinese version but with the new AT&T version I no longer received the error.
Forum: General Legacy Device Discussion 07-11-2007, 10:50 AM
Replies: 3
Views: 565
Posted By careyana
1) Under Screen/Keyboard, turn automatic...

1) Under Screen/Keyboard, turn automatic backlight to OFF.
2) I'm not sure what you're asking but I think the answer is no
3) It sounds like your Delete On: is set to Prompt. Change it to Mailbox...
Forum: General BlackBerry Discussion 07-11-2007, 09:04 AM
Replies: 2
Views: 1,357
Posted By careyana
I know with 4.0 BES that you can set however many...

I know with 4.0 BES that you can set however many days back of email you'd like to sync to a device. I think the default is 5 days (can't remember any more).

I don't think the menu structure is...
Forum: General BlackBerry Discussion 07-10-2007, 12:03 PM
Replies: 18
Views: 7,311
Posted By careyana
what takeshi said. Had a user who went to...

what takeshi said.

Had a user who went to the Bahamas on vacation - she attempted to request a picture attachment (without internation). The end of the month we received a bill for $21000 - for...
Forum: General Legacy Device Discussion 07-09-2007, 09:38 AM
Replies: 2
Views: 735
Posted By careyana
scrub the SIM contacts with a pencil eraser and...

scrub the SIM contacts with a pencil eraser and try again.
Forum: General BlackBerry Discussion 07-09-2007, 09:37 AM
Replies: 2
Views: 696
Posted By careyana
If you sync to Outlook, I'd hook up your BB to DM...

If you sync to Outlook, I'd hook up your BB to DM and clear that database.
Forum: BlackBerry In the News 06-22-2007, 01:13 PM
Replies: 28
Views: 3,065
Posted By careyana
Oh ya'll jump on the Frenchies so quickly. I know...

Oh ya'll jump on the Frenchies so quickly. I know from experience that the US government had the same concerns about Blackberry initially because the servers only resided in Canada at the time.
Forum: General BlackBerry Discussion 06-21-2007, 05:01 PM
Replies: 5
Views: 984
Posted By careyana
not yet until there is a 3G Blackberry. Most...

not yet until there is a 3G Blackberry.

Most GSM phones and PDAs are this way. 3G is not yet a standard.
Forum: General Legacy Device Discussion 06-08-2007, 08:58 AM
Replies: 25
Views: 2,950
Posted By careyana
There are a few different threads regarding this...

There are a few different threads regarding this issue. It seems to affect people who have more than one Bluetooth device connected to their handheld. Unfortunately the OS usually needs to be...
Forum: General BlackBerry Discussion 06-08-2007, 08:38 AM
Replies: 7
Views: 11,000
Posted By careyana
Are you trying to do a wired activation or a...

Are you trying to do a wired activation or a wireless activation?

For wired, you don't do the enterprise activation part - log in using your regular account, make sure you have outlook/notes...
Forum: General 8300 Series Discussion - Curve 05-24-2007, 09:37 AM
Replies: 57
Views: 5,909
Posted By careyana
Just received an email from my rep... ...

Just received an email from my rep...

<QUOTE>We project the release to be on the 31st of May providing there are no hiccups in the final certification process. Ixxx8217;ll keep you posted. </QUOTE>
Forum: General Legacy Device Discussion 05-22-2007, 01:51 PM
Replies: 1
Views: 720
Posted By careyana
The 7100g's are awful. I had a bunch changed out...

The 7100g's are awful. I had a bunch changed out after conversations with our reps because of the mic problems.
Forum: General Legacy Device Discussion 05-17-2007, 08:35 AM
Replies: 3
Views: 1,622
Posted By careyana
1) Desktop Manager is the way to go. 2)...

1) Desktop Manager is the way to go.

2) Hi-lite the offending icon, hold down ALT and push in the trackwheel. Choose Hide Application

3)Unfortunately I can't help you here.
Forum: General Legacy Device Discussion 05-17-2007, 08:31 AM
Replies: 4
Views: 1,418
Posted By careyana
Do you use Outlook? You could try a wired...

Do you use Outlook? You could try a wired activation - I have to resort to this for some of my remote locations since their 5.5 servers are on 32k connections. Ugh.

Set up your Outlook
Start up...
Forum: General BlackBerry Discussion 05-09-2007, 03:18 PM
Replies: 8
Views: 2,149
Posted By careyana
warranty

You can get the IMEI for your Blackberry under Status in Options.

Their telling you that you can't get it replaced because the sticker is missing is ridiculous. The only sticker they seem...
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