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Forum: RIM Software 12-16-2011, 10:45 AM
Replies: 1
Views: 18,505
Posted By mpaquette
Question Erase Data and Disable Handheld Option

What does the Erase Data and Disable Handheld option do and how do you undo it if you perform this option?
Forum: RIM Software 12-16-2011, 10:42 AM
Replies: 1
Views: 12,652
Posted By mpaquette
Question Set Password and Lock Handheld Option

I am running BES 4.1.5.26. If I use the option Set Password and Lock Handheld, the Blackberry I chose does lock and requires a password, however, each time that Blackberry is powered off and on, it...
Forum: General Legacy Device Discussion 02-07-2008, 01:27 PM
Replies: 6
Views: 6,044
Posted By mpaquette
Jagga, what I am seeing is if I delete an email...

Jagga, what I am seeing is if I delete an email from the 8830, within a few seconds I see it removed from the Outlook Inbox. If I delete it from the Outlook Inbox, I have to wait at least 15 minutes...
Forum: General Legacy Device Discussion 02-07-2008, 10:43 AM
Replies: 6
Views: 6,044
Posted By mpaquette
Yes, BES 4.1.

Yes, BES 4.1.
Forum: General Legacy Device Discussion 02-07-2008, 10:14 AM
Replies: 6
Views: 6,044
Posted By mpaquette
BES: Delete on Mailbox & Handheld Not Working

Am I missing somethere here? I have the following settings on my 8830:

Delete On: Mailbox & Handheld
Wireless Reconcile: On
On Conflicts: Mailbox Wins

If I delete a message from the 8830 it...
Forum: RIM Software 01-31-2008, 02:38 PM
Replies: 7
Views: 5,265
Posted By mpaquette
Update: I wiped one of my devices so that I...

Update: I wiped one of my devices so that I could re-activate it and document the steps. I'm now back to the same problem: cannot activate over-the-air. I've tried stopping and starting the BB...
Forum: General Legacy Device Discussion 01-25-2008, 08:47 PM
Replies: 26
Views: 3,131
Posted By mpaquette
I am still having problems activating a new 8830....

I am still having problems activating a new 8830. What seems to work is restarting the BlackBerry Router service on the BES server. After the restart of the service the device activates right away....
Forum: General Legacy Device Discussion 01-25-2008, 05:01 PM
Replies: 4
Views: 2,288
Posted By mpaquette
I am just setting up new BB 8830's and when it...

I am just setting up new BB 8830's and when it works, sync is a matter of seconds over-the-air. Very fast.
Forum: RIM Software 01-25-2008, 03:24 PM
Replies: 7
Views: 5,265
Posted By mpaquette
Seems every time I want to activate a new device...

Seems every time I want to activate a new device I have to stop and start the BlackBerry Router service on BES. What a pain.
Forum: RIM Software 01-25-2008, 02:49 PM
Replies: 7
Views: 5,265
Posted By mpaquette
Another Update: Trying to activate second BB...

Another Update: Trying to activate second BB 8830 and I'm having the same problem; it sits at the activating screen. This is very frustrating. I am not at all impressed with this software. ...
Forum: RIM Software 01-25-2008, 01:41 PM
Replies: 0
Views: 1,005
Posted By mpaquette
Document sharing/sync via BES?

Does BES 4.1 have the ability to store documents that a user wants to sync from a Windows server share? Users want to be able to access documents on our network in an offline mode.

Thanks for any...
Forum: RIM Software 01-25-2008, 10:43 AM
Replies: 7
Views: 5,265
Posted By mpaquette
Update: Before leaving work yesterday I stopped...

Update: Before leaving work yesterday I stopped the BlackBerry Router service on the BES server. I restarted it when I came in this morning and I was able to activate my BB 8830 over-the-air. Not...
Forum: General Legacy Device Discussion 01-25-2008, 10:41 AM
Replies: 26
Views: 3,131
Posted By mpaquette
I've had the most luck by stopping the BlackBerry...

I've had the most luck by stopping the BlackBerry Router service on the BES server and waiting no less than 20 minutes before restarting it.

I came in this morning and was able to activate my BB...
Forum: RIM Software 01-24-2008, 04:49 PM
Replies: 7
Views: 5,265
Posted By mpaquette
Yes. I right-clicked on the user in BES and...

Yes. I right-clicked on the user in BES and selected Set Activation Password. On the BB 8830 I typed in the email address and the password I set in BES and it just sits there saying "Activating". ...
Forum: RIM Software 01-24-2008, 03:46 PM
Replies: 7
Views: 5,265
Posted By mpaquette
How to activate over the air?

Does BES 4.1 allow you to activate devices over the air by default? I can activate my BB 8830 by plugging it into the server but I want to be able to do this over the air. What if my BES server was...
Forum: General Legacy Device Discussion 01-24-2008, 10:21 AM
Replies: 12
Views: 4,852
Posted By mpaquette
I followed Microsoft KB912918 and even ran the...

I followed Microsoft KB912918 and even ran the AddSendAs.vbs script using the export and import options. I am still unable to send from my BB 8830. The error message says "Desktop Email program...
Forum: General Legacy Device Discussion 01-23-2008, 04:45 PM
Replies: 26
Views: 3,131
Posted By mpaquette
Status says "Desktop Email program unable to...

Status says "Desktop Email program unable to submit message".
Forum: General Legacy Device Discussion 01-23-2008, 04:34 PM
Replies: 26
Views: 3,131
Posted By mpaquette
Update: I took the second 8830 that had never...

Update: I took the second 8830 that had never been connected before and added it to BES. I added the user then connected the 8830 to the server via USB cable. I then right-clicked on the user in...
Forum: General Legacy Device Discussion 01-23-2008, 03:48 PM
Replies: 26
Views: 3,131
Posted By mpaquette
All the BB services are running except BlackBerry...

All the BB services are running except BlackBerry Database Consistency Service; it is set to disabled.

I would love to know how to setup over-the-air installs. We used Treo's and GoodLink before...
Forum: General Legacy Device Discussion 01-23-2008, 03:37 PM
Replies: 26
Views: 3,131
Posted By mpaquette
I did plug the 8830 into the BES servers USB...

I did plug the 8830 into the BES servers USB port. That is how I got BES to recognize the device. This seems foolish. I don't feel I should have to plug a device into the server each time I want...
Forum: General Legacy Device Discussion 01-23-2008, 03:28 PM
Replies: 26
Views: 3,131
Posted By mpaquette
The only items in the Inbox for the user are two...

The only items in the Inbox for the user are two emails that contain the activation password and a test email I sent from BES. That's it.
Forum: General Legacy Device Discussion 01-23-2008, 03:10 PM
Replies: 26
Views: 3,131
Posted By mpaquette
No, I never receive any emails on the 8830 during...

No, I never receive any emails on the 8830 during the activation process.
Forum: General Legacy Device Discussion 01-23-2008, 02:47 PM
Replies: 26
Views: 3,131
Posted By mpaquette
I spoke with Verizon tech support. They had me...

I spoke with Verizon tech support. They had me run diagnostics which showed no problems. They had me wipe the device clean but I am still unable to activate with BES. I am able to send PIN-PIN...
Forum: General Legacy Device Discussion 01-23-2008, 11:33 AM
Replies: 26
Views: 3,131
Posted By mpaquette
Good question. Server Configuration shows...

Good question. Server Configuration shows 4.1.4.12 but Help>About shows 4.1.4.15.

I'm running in an Exchange 2000 AD environment.
Forum: General Legacy Device Discussion 01-23-2008, 11:19 AM
Replies: 26
Views: 3,131
Posted By mpaquette
We were supposed to be Nextel but went with...

We were supposed to be Nextel but went with Verizon. I will check with Verizon to see if these two 8830's are provisioned for BES access. I will post findings when I have more information.

Yes,...
Forum: General Legacy Device Discussion 01-23-2008, 11:14 AM
Replies: 26
Views: 3,131
Posted By mpaquette
This is my first attempt at activating a device...

This is my first attempt at activating a device on the BES. I do not know what you mean by provisioning for BES access. Please advise.
Forum: General Legacy Device Discussion 01-23-2008, 11:08 AM
Replies: 26
Views: 3,131
Posted By mpaquette
Unable to Activate

I'm new to the BlackBerry environment and it has been very frustrating.

I'm trying to activate a BB 8830 but the screen just sits at the activating message. My BB Manager screen shows the device...
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