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Forum: BlackBerry Network

08-10-2012, 03:54 PM

Replies: 17

Cannot Add E-mail Address

Views: 14,015

Posted By aiharkness

Re: Cannot Add E-mail Address

I don't think that advice is helpful.

Can you go into a store and get some hands on help?

Honestly this shouldn't be that difficult.

If and when you are sure the service books were sent and...

Forum: BlackBerry Network

08-10-2012, 11:22 AM

Replies: 17

Cannot Add E-mail Address

Views: 14,015

Posted By aiharkness

Re: Cannot Add E-mail Address

You will need to get the service books. There is no way around that. And your carrier's customer service is who you need to be talking to, unfortunately. Once that is done, and if you have further...

Forum: BlackBerry Network

08-10-2012, 07:09 AM

Replies: 17

Cannot Add E-mail Address

Views: 14,015

Posted By aiharkness

Re: Cannot Add E-mail Address

Ok. But did you receive the service books? (Did you get the notification in your messages?) If so, did everything work after they sent the service books? Were you able to use the email setup app...

Forum: BlackBerry Network

08-09-2012, 06:04 PM

Replies: 17

Cannot Add E-mail Address

Views: 14,015

Posted By aiharkness

Re: Cannot Add E-mail Address

I suggested you do that an hour or two ago. That was what should have been your first step. The next step is resending service books. You need to try that before we know whether to go to the next,...

Forum: BlackBerry Network

08-09-2012, 05:21 PM

Replies: 17

Cannot Add E-mail Address

Views: 14,015

Posted By aiharkness

Re: Cannot Add E-mail Address

Depends on your carrier. If you are a T-Mobile USA customer, you navigate to the BlackBerry email setup screen after logging in to My T-Mobile.

Forum: BlackBerry Network

08-09-2012, 05:01 PM

Replies: 17

Cannot Add E-mail Address

Views: 14,015

Posted By aiharkness

Re: Cannot Add E-mail Address

The answer was posted. Read #4 again.

For info, you could resend them from the device if you could open the email setup app, but you can't do that. Hence the suggestion to do it from the Web or...

Forum: BlackBerry Network

08-09-2012, 04:18 PM

Replies: 17

Cannot Add E-mail Address

Views: 14,015

Posted By aiharkness

Re: Cannot Add E-mail Address

Try a hard reset. That is, with the power on, remove the battery for at least 30 seconds.

Showing results 1 to 7 of 7