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Forum: Developer Forum

09-30-2010, 11:14 AM

Replies: 0

Database Migration Error

Views: 1,233

Posted By chriswight

Database Migration Error

(Moderator, please feel free to move this thread to a more appropriate forum. It should go in "Admin Corner", which I did not see on the list of forums).

Hi, last night we migrated the BESmgmt...

Forum: BES Admin Corner

07-11-2008, 01:08 PM

Replies: 5

Conflicts and Outlook Cached Mode

Views: 27,763

Posted By chriswight

Cached Mode Not Supported

Outlook 2003 Cached Mode "is technically not supported", says RIM support. The conflicts we're seeing in the Sync folder are "by design", and there is no remedy for this issue.

The BES doesn't...

Forum: BES Admin Corner

07-11-2008, 12:11 PM

Replies: 5

Conflicts and Outlook Cached Mode

Views: 27,763

Posted By chriswight

Conflicts and Outlook Cached Mode

Hi folks. We're seeing a problem with Conflicts for users who have Outlook configured for cached mode. It seems that for every message sent via the BB device, a Conflict is created in the Synch...

Forum: BES Admin Corner

07-01-2008, 10:24 PM

Replies: 8

bbconvert.exe using 30% CPU for a week

Views: 2,624

Posted By chriswight

If you could provide some insight then I would be...

If you could provide some insight then I would be very much obliged.
RIM really hasn't been very helpful in this area.

Thanks,

Forum: BES Admin Corner

07-01-2008, 01:35 PM

Replies: 8

bbconvert.exe using 30% CPU for a week

Views: 2,624

Posted By chriswight

Wow, I thought the reactions were a bit strong....

Wow, I thought the reactions were a bit strong. Do you guys work for RIM?Anyway, I'll take a minute to comment on a couple things.

Regarding the MAPI connection, RIM has also told me in the past...

Forum: BES Admin Corner

07-01-2008, 01:03 PM

Replies: 3

SQL Database Geographical location

Views: 1,000

Posted By chriswight

The location of the database should not affect...

The location of the database should not affect delivery; but it might affect response times for administrative tasks done vid BB Manager, and MDS functions.

We use Exchange and have our db running...

Forum: BES Admin Corner

06-30-2008, 02:21 PM

Replies: 8

bbconvert.exe using 30% CPU for a week

Views: 2,624

Posted By chriswight

Many thanks. Cycling the Attachment service fixed...

Many thanks. Cycling the Attachment service fixed it. Happened to be talking to RIM about another issue, and they suggested the same thing. Apparently the attachment service got hung on something and...

Forum: BES Admin Corner

06-30-2008, 01:50 PM

Replies: 8

bbconvert.exe using 30% CPU for a week

Views: 2,624

Posted By chriswight

bbconvert.exe using 30% CPU for a week

Hi, on one of our BES (4.1.4) there is a bbconvert.exe process that has been running at 30% total CPU (4 CPU's) since mid last week. Anybody have a clue what causes this to happen? I'm thinking about...

Forum: BES Admin Corner

06-06-2008, 10:56 AM

Replies: 4

BES not pushing out emails

Views: 5,260

Posted By chriswight

A couple of things

You may have already done this, but make sure the BES is rebooted *after* the Exchange server. RIM actually reccomends this, because the MAPI connection from the BES breaks when Exchange (or an...

Forum: BES Admin Corner

05-29-2008, 09:21 AM

Replies: 4

Mail and Call Log Data Disappeared

Views: 1,511

Posted By chriswight

low mem

Yes, we narrowed it down to each device having low free memory before I checked this post. I'll read the other post. Thanks!

Forum: BES Admin Corner

05-28-2008, 06:44 PM

Replies: 4

Mail and Call Log Data Disappeared

Views: 1,511

Posted By chriswight

Mail and Call Log Data Disappeared

Hi folks. This week a few of our users have reported that all of their mail and call log data was wiped from the device over the weekend without any intervention from the user. One of the victims was...

Forum: BES Admin Corner

05-12-2008, 04:22 PM

Replies: 19

SQL Performance Issues

Views: 3,559

Posted By chriswight

Speaking of Database Notification Service (DBNS)...

Speaking of Database Notification Service (DBNS) could anybody explain how this works, and how you can even tell it's working? From what I understand it's supposed to improve DB performance by...

Forum: Network Outages - powered by DataOutages.com

04-28-2008, 10:19 PM

Replies: 16

Is RIM currently down?? April 28th 2008?

Views: 4,131

Posted By chriswight

Maybe there were issues...

Just got paged out tonight for our Toronto BES not being able to connect to the SRP. No reported problems at RIM. SRP.CA.BLACKBERRY.NET and SRP.NA.BLACKBERRY.NET resolve to the same IP's, but for...

Forum: Network Outages - powered by DataOutages.com

04-28-2008, 02:58 PM

Replies: 16

Is RIM currently down?? April 28th 2008?

Views: 4,131

Posted By chriswight

No Problems Today

Hi, we have 5 BES in London (uses srp.uk.blackberry.net), Hong Kong, and three other spots in N America (use hk and na.uk.blackberry.net), but have not seen any issues connecting to RIM today. Not a...

Forum: BES Admin Corner

08-07-2007, 12:05 PM

Replies: 6

Lots of SRP "Mini" Disconnects after 4.1 Upgrade

Views: 3,581

Posted By chriswight

Lots of SRP "Mini" Disconnects after 4.1 Upgrade

Hi. Has anyone seen an influx of 50096/50097 SRP disconnect events after upgrading to 4.1.x? We recently upgraded to 4.1.3, and for some reason 1 BES out of 5 shows a lot of these info events:
...

Forum: BES Admin Corner

07-21-2007, 02:12 PM

Replies: 0

Problem Starting MDS after 4.1.3 Hotfix

Views: 782

Posted By chriswight

Problem Starting MDS after 4.1.3 Hotfix

Hi. FYI...

Problem upgrading MDS to version 4.1.3.19: after the 4.1.3 install we installed the besx413hf2 hotfix, which brought the MDS (bmds.exe) file version was 4.1.3.19, and the MDAT log...

Forum: BES Admin Corner

07-09-2007, 04:37 PM

Replies: 8

Per-connection data limit?

Views: 6,743

Posted By chriswight

Thanks, Idokorro. In case anybody is interested,...

Thanks, Idokorro. In case anybody is interested, here is the official RIM KB:

KB10264...

Forum: BES Admin Corner

07-09-2007, 03:38 PM

Replies: 8

Per-connection data limit?

Views: 6,743

Posted By chriswight

Per-connection data limit?

Hi, anyone seen this error? One of our helpdesk guys recently got a case for a user who is accessing Clarify through Citrix on the Blackberry. He's getting this error:

"This error can occur...

Forum: BES Admin Corner

06-20-2007, 01:09 PM

Replies: 4

Activation fails

Views: 4,452

Posted By chriswight

We had the exact same problem, and also saw...

We had the exact same problem, and also saw "Received status FAILED" in the Policy log. But in all our cases the new device was provisioned correctly for a BES by the WSP. We just had to reconnect...

Forum: BES Admin Corner

06-20-2007, 12:35 PM

Replies: 7

Bizarre New Device Registration Issue

Views: 1,576

Posted By chriswight

After weeks of pushing RIM support, we finally...

After weeks of pushing RIM support, we finally got them to come up with something. Apparently this is a known issue, "SDR-119683: BlackBerry Enterprise Server 4.0.6 known issue. After Enterprise...

Forum: BES Admin Corner

06-08-2007, 01:22 PM

Replies: 7

Bizarre New Device Registration Issue

Views: 1,576

Posted By chriswight

Thanks for your reply. During registration the...

Thanks for your reply. During registration the user properties page is NOT open in the BB console (the console isn't even open).

This incident happened again today, which prompted me to re-open...

Forum: BES Admin Corner

06-07-2007, 02:02 PM

Replies: 7

Bizarre New Device Registration Issue

Views: 1,576

Posted By chriswight

Bizarre New Device Registration Issue

Hi folks. Since upgrading to BES 4.0.6 for Exchange, we've noticed that *some* new device registrations require the PIN to be entered twice before the device is activated. Has anybody else seen this?...