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Search took 0.03 seconds. Search: Posts Made By: MasterofKarate
Forum: BES Admin Corner 12-28-2012, 11:16 AM
Replies: 2
Views: 3,095
Posted By MasterofKarate
Re: Enterprise Activation fails only on standby servers

Sorry I didn't respond earlier, but I do appreciate your input. I was able to confirm those permissions but then determined the issue to be related to an entry for SQL auth credentials in the...
Forum: BES Admin Corner 11-19-2012, 10:51 AM
Replies: 2
Views: 3,095
Posted By MasterofKarate
Enterprise Activation fails only on standby servers

Hi everyone,

We are having an issue in our BES environment where we cannot activate users when running on any of our standby servers. The ETP message is delivered, picked up from the Inbox, and is...
Forum: BES Admin Corner 11-17-2011, 03:53 PM
Replies: 2
Views: 1,969
Posted By MasterofKarate
Re: BES folder redirection problem

I have come across this before and the issue ended up being a corruption in the mailbox. I suggest wiping the device, deleting the user from the BES, moving their Exchange mailbox to a different...
Forum: BES Admin Corner 08-30-2011, 09:18 AM
Replies: 1
Views: 6,251
Posted By MasterofKarate
Re: CDO errors with a single user after using IEMSTest.exe while other users are fine

You may want to try moving the user's mailbox to a new Information Store. It may simply be that there is some sort of corruption in the mailbox that is causing the CDO logon failures. I have come...
Forum: BES Admin Corner 08-26-2011, 07:47 AM
Replies: 1
Views: 1,929
Posted By MasterofKarate
Re: BES Express Users not Connecting

If you use MFCMapi while logged in as the BESAdmin account are you able to open the users mailbox? The error/behavior that you are seeing is typically related to permissions. Is this user on the same...
Forum: BES Admin Corner 08-23-2011, 08:15 AM
Replies: 8
Views: 1,834
Posted By MasterofKarate
Re: Push language packs to devices

Sorry - BlackBerry Desktop Manager.
Forum: BES Admin Corner 08-22-2011, 09:05 AM
Replies: 8
Views: 1,834
Posted By MasterofKarate
Re: Push language packs to devices

I'm not aware of any way to do this OTA; you would have to use BDM.
Forum: BES Admin Corner 08-16-2011, 11:13 AM
Replies: 2
Views: 3,802
Posted By MasterofKarate
Re: BES user cannot activate their devices

@racemany2k

How many users on the BES?

You may want to read through the following articles. I have had countless customers who experienced activation/mail-flow issues in an Exchange 2010...
Forum: BES Admin Corner 08-16-2011, 10:34 AM
Replies: 1
Views: 2,070
Posted By MasterofKarate
Re: BlackBerry not syncing correctly

Hello,


What version of BES?

Do any other users complain of the same issues?

Is there anything inherently different with his Exchange account than your other BES users?

Is he in a...
Forum: BES Admin Corner 08-16-2011, 10:21 AM
Replies: 3
Views: 1,757
Posted By MasterofKarate
Re: Missing BBAttachserver.exe

You don't have the option to get the install files back on the server to run the setup again?
Forum: BES Admin Corner 08-16-2011, 10:00 AM
Replies: 13
Views: 3,937
Posted By MasterofKarate
Re: BlackBerrySyncServer.exe and ~100% Utilization

MR4 has been published for both Exchange and Domino. The Exchange version downloaded just fine for me but I've had some trouble getting the Domino version so far:
...
Forum: BES Admin Corner 08-08-2011, 01:40 PM
Replies: 7
Views: 8,753
Posted By MasterofKarate
Re: BES Website login issue

I've seen that exact same result when IIS was installed alongside BAS for several of my customers. Taking IIS out of the mix corrected the problem. Is there a reason that you can't attempt that?
Forum: BES Admin Corner 08-08-2011, 01:34 PM
Replies: 3
Views: 2,081
Posted By MasterofKarate
Re: BES Users cannot contact the internet

When you say that they can't access the Internet, what is the behavior?
What error(s) are they receiving?
Have you confirmed what browser they are using? BlackBerry/Internet?
Have you looked at...
Forum: BES Admin Corner 08-01-2011, 09:01 AM
Replies: 13
Views: 3,937
Posted By MasterofKarate
Re: BlackBerrySyncServer.exe and ~100% Utilization

According to support, MR4 should be released by Friday, August 5th and it will address this issue.

Thanks for all of the responses.
Forum: BES Admin Corner 07-26-2011, 12:01 PM
Replies: 13
Views: 3,937
Posted By MasterofKarate
Re: BlackBerrySyncServer.exe and ~100% Utilization

Do you have a link to the MR4 release notes? I'm not seeing them on RIM's site.

BlackBerry Enterprise Server for Microsoft Exchange - Manuals and Guides...
Forum: BES Admin Corner 07-26-2011, 09:14 AM
Replies: 13
Views: 3,937
Posted By MasterofKarate
Re: BlackBerrySyncServer.exe and ~100% Utilization

Thanks a lot for sharing. I'll give this a shot.
Forum: BES Admin Corner 07-26-2011, 08:54 AM
Replies: 2
Views: 1,102
Posted By MasterofKarate
Re: BES 5 Upgrade - is a seperate Administration server required

I would absolutely suggest a separate server to host the BlackBerry Administration Service since it is such a huge resource hog. I don't typically allow for my customers to exceed ~200 users before...
Forum: BES Admin Corner 07-21-2011, 06:50 AM
Replies: 13
Views: 3,937
Posted By MasterofKarate
BlackBerrySyncServer.exe and ~100% Utilization

Hello everyone,

I was wondering if anyone has seen issues with BlackBerrySyncServer.exe chewing up the majority of CPU and crippling the BES. I have had a couple of customers who recently applied...
Forum: BES Admin Corner 07-13-2011, 11:03 AM
Replies: 2
Views: 1,998
Posted By MasterofKarate
Re: Question about DIIOP task and BES

That's what I figured. Thanks for the quick reply...
Forum: BES Admin Corner 07-13-2011, 09:41 AM
Replies: 2
Views: 1,998
Posted By MasterofKarate
Question about DIIOP task and BES

Hello everyone,

I know that in BES 5.0 the DIIOP task must be running on at least one IBM Lotus Domino server in the domain, but I was wondering if anyone can shed some light on what happens if...
Forum: BES Admin Corner 06-07-2011, 08:05 AM
Replies: 7
Views: 4,622
Posted By MasterofKarate
Re: Migrating from Exchange 2003 to Exchange 2010

It is still good practice to run the handheldcleanup whenever you move mailboxes.
Forum: BES Admin Corner 06-07-2011, 07:50 AM
Replies: 3
Views: 2,917
Posted By MasterofKarate
Re: How can I activate a blackberry to keep emails more than default?

It sounds like you are talking about message prepop after an Enterprise Activation. If that is the case, then the Keep Messages option may not be the setting you should be looking at. The following...
Forum: BES Admin Corner 06-06-2011, 12:24 PM
Replies: 2
Views: 1,440
Posted By MasterofKarate
Re: synchronization BES - BB Storm 2 fails

What mail platform and release are you running? If Exchange. you should start by checking the permissions for the account in question:

KB02091-How to use the IEMSTest.exe tool to verify that the...
Forum: BES Admin Corner 06-06-2011, 12:20 PM
Replies: 7
Views: 4,622
Posted By MasterofKarate
Re: Migrating from Exchange 2003 to Exchange 2010

@hutchingsp I have had several customers that worked just fine in a mixed 2003/2010 or 2007/2010 environment for an extended time. As long as you make sure that your BESAdmin account permissions are...
Forum: BES Admin Corner 06-01-2011, 03:52 PM
Replies: 1
Views: 1,209
Posted By MasterofKarate
Re: Express 5.0.3 in exchange 2010 hosted

You want to stay away from any protected groups. The BESAdmin account should be a Domain User. See the following article:

KB02276-Assign service account permissions for a BlackBerry Enterprise...
Forum: BES Admin Corner 06-01-2011, 09:20 AM
Replies: 3
Views: 1,339
Posted By MasterofKarate
Re: Update policy

You are correct about MAPI/CDO and Java. MAPI/CDO on BES doesn't necessarily have have to be the same as Exchange; it can also be higher.

I am not sure if a general RIM doc exists on windows...
Forum: BES Admin Corner 05-26-2011, 01:55 PM
Replies: 3
Views: 1,194
Posted By MasterofKarate
Re: Strange calendar issue

I see the same as freakinvibe when using 9700 with 5.0.0.405.
Forum: BES Admin Corner 05-26-2011, 01:53 PM
Replies: 2
Views: 1,143
Posted By MasterofKarate
Re: Missing Profiles in BBProfilesdb

I believe rebuilding the folder list in the users state database will also take care of this problem.
Forum: General BlackBerry Discussion 05-25-2011, 10:03 AM
Replies: 4
Views: 3,319
Posted By MasterofKarate
Re: Blackberry torch on exchange 2007 - all outlook folders missing

If it is an issue with the limit of 500 sub-folders being exceeded, you would be seeing the following in the logs:

KB19563-Inbox and subfolders do not appear within Folder Redirection on the...
Forum: BES Admin Corner 05-25-2011, 09:26 AM
Replies: 3
Views: 1,139
Posted By MasterofKarate
Re: Transporter tool from BES 4.1.7 to 4.1.7

This document includes a matrix that should answer your question:

h ttp://docs.blackberry.com/en/admin/deliverables/25804/Installation_considerations_918606_11.jsp#Comp_matrix_BESX_BESD_1348952_11...
Forum: BES Admin Corner 05-23-2011, 10:30 AM
Replies: 7
Views: 1,539
Posted By MasterofKarate
Re: BES Express 5.0.2.29 - Read confirmations?

If none of the users can receive, I would start with confirming the service account permissions and policies (especially with Exchange 2010 involved) to make sure they are all in place. Also, the RIM...
Forum: BES Admin Corner 05-23-2011, 08:57 AM
Replies: 2
Views: 1,679
Posted By MasterofKarate
Re: No internal network resources

Do you have any other devices with OS 6? Are they working? The browser works a bit differently on OS 6 than it has in the past, so you may want to review the following RIM knowledge articles to...
Forum: BES Admin Corner 05-17-2011, 04:01 PM
Replies: 1
Views: 1,360
Posted By MasterofKarate
Re: New exchange server being installed

The following RIM Articles should help you out. There are a few pitfalls when migrating to Exchange 2010 but as long as you follow the RIM documentation and ensure that all of your permissions and...
Forum: BES Admin Corner 05-15-2011, 05:45 PM
Replies: 2
Views: 1,244
Posted By MasterofKarate
Re: Outlook broke BES

Outlook installed on the same box as BES is not a good thing and it is not supported by RIM. You are correct in assuming that MAPI is involved. This article should help you out:

KB10493-Microsoft...
Forum: BES Admin Corner 05-13-2011, 03:10 PM
Replies: 7
Views: 2,160
Posted By MasterofKarate
Re: No WebUI - Just Stopped

If you do have any of those hotfixes installed, you'll want to remove them from any server that hosts BAS and then reboot. They may not necessarily be your cause here because they usually cause the...
Forum: BES Admin Corner 05-13-2011, 02:43 PM
Replies: 7
Views: 2,160
Posted By MasterofKarate
Re: No WebUI - Just Stopped

How high does the BAS-AS process get in Task Manager?
Is it crashing at all or does it stay started?
Do you have any of these hotfixes installed on the box?

Hotfix for MS10-021 related to...
Forum: BES Admin Corner 05-12-2011, 08:58 PM
Replies: 1
Views: 4,137
Posted By MasterofKarate
Re: MAPI connections failing - but no alerts

It would certainly be nice if these types of errors could be monitored to provide alerts that point you directly to a root cause. The most likely reason that there isn't BES monitoring for these...
Forum: BES Admin Corner 05-12-2011, 07:58 PM
Replies: 7
Views: 2,128
Posted By MasterofKarate
Re: bes 5 sp3 for exchange keeps failing

I too have heard that the download is corrupt. There doesn't seem to be any rhyme or reason though as I know that most people can successfully download the file. Hopefully this will be addressed...
Forum: General BlackBerry Discussion 05-11-2011, 04:04 PM
Replies: 4
Views: 3,319
Posted By MasterofKarate
Re: Blackberry torch on exchange 2007 - all outlook folders missing

If the user is not seeing the "File" option or "View Folder" option that sounds like possible corruption on the device itself. Have you tried reloading the OS?

One other possibility, is that he...
Forum: BES Admin Corner 05-11-2011, 03:48 PM
Replies: 3
Views: 1,700
Posted By MasterofKarate
Re: Disappearing Users

@beckr2 Users don't just disappear from a BES without some sort of action (typically an administrator) removing their accounts. I've built and administered countless BES servers over the years across...
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