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Forum: BlackBerry Help 05-31-2017, 05:54 PM
Replies: 12
Views: 4,619
Posted By aiharkness
Re: DTEK50 not getting emails on phone signal

And by the way, this isn't an official BlackBerry forum. In fact, BlackBerry shut down its official user-to-user discussion forum a few weeks ago.
Posted via BlackBerryForums.com Mobile
Forum: BlackBerry Help 05-31-2017, 05:52 PM
Replies: 12
Views: 4,619
Posted By aiharkness
Re: DTEK50 not getting emails on phone signal

The reason for asking whether you ever used a legacy BlackBerry on the BT Mobile account was for us to know whether BIS could be ruled out or not. We don't know your history. It pays to ask.

I...
Forum: BlackBerry Help 05-31-2017, 12:18 PM
Replies: 12
Views: 4,619
Posted By aiharkness
Re: DTEK50 not getting emails on phone signal

Ok. Doesn't sound like BIS is the problem. Were you ever using a legacy BlackBerry device on your BT Mobile account?

By line, I meant the SIM in a case like yours. Some phones do not use SIM...
Forum: BlackBerry Help 05-31-2017, 04:34 AM
Replies: 12
Views: 4,619
Posted By aiharkness
Re: DTEK50 not getting emails on phone signal

Your 8520 uses BlackBerry Internet Service (BIS) to access email using the BlackBerry email app and to access other data services. This is the case with all legacy BlackBerry models. So we assume...
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