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Search: Posts Made By: sergeyd
Forum: Aftermarket Software 04-01-2008, 08:15 PM
Replies: 8
Views: 2,616
Posted By sergeyd
if you go to dynoplex.com from your BB and choose...

if you go to dynoplex.com from your BB and choose Mobile you will get to the OTA download site.
Forum: General 8300 Series Discussion - Curve 02-07-2008, 12:42 AM
Replies: 3
Views: 677
Posted By sergeyd
Neil, We got an email from you a day or so...

Neil,

We got an email from you a day or so back that everything is resolved. Do you still need help?
Forum: Aftermarket Software 01-20-2008, 02:56 AM
Replies: 10
Views: 1,920
Posted By sergeyd
Ian, I found your email in suprot database -...

Ian,

I found your email in suprot database - you emailed on Friday at 3:36PM EST and support answered to you at 5:17PM, ticket number SCC-3023 to your google mail address. I have reforwarded it to...
Forum: Aftermarket Software 01-19-2008, 12:19 PM
Replies: 10
Views: 1,920
Posted By sergeyd
Desktop converter converts into a special...

Desktop converter converts into a special internal format for viewing by MasterDoc. This file is then stored on the device,
Forum: Aftermarket Software 01-18-2008, 03:29 AM
Replies: 10
Views: 1,920
Posted By sergeyd
BTW, MasterDoc can convert PDF files and load...

BTW, MasterDoc can convert PDF files and load them to the device. You need eFile Desktop and ViewAll converter installed on your PC and copy files by dragging them from the PC pane to the Device...
Forum: Aftermarket Software 01-17-2008, 04:57 PM
Replies: 10
Views: 1,920
Posted By sergeyd
IanR - could you send an email to our support to...

IanR - could you send an email to our support to look at why you get no file back? I'm sure they will solve it quickly, they might need some info from you.

As far as on device viewer, you're both...
Forum: Aftermarket Software 01-17-2008, 04:13 AM
Replies: 10
Views: 1,920
Posted By sergeyd
I tried the new beamberry's PDF opening feature -...

I tried the new beamberry's PDF opening feature - it is not native on device opening, PDF file is copied from the SD card to their server, converted and downloaded back. We were thinking adding this...
Forum: General BlackBerry Discussion 12-25-2007, 12:51 AM
Replies: 44
Views: 9,746
Posted By sergeyd
Funny enough, we did have a progress bar in the...

Funny enough, we did have a progress bar in the earlier versions, but gave up on it - because of the wireless delays it is very hard to estimate progress reliably and then it winds up as the one in...
Forum: General BlackBerry Discussion 12-24-2007, 10:17 PM
Replies: 44
Views: 9,746
Posted By sergeyd
No, it has to be whole to be able to edit it. It...

No, it has to be whole to be able to edit it. It takes time sometimes because of the attachment forwarding.
Forum: General BlackBerry Discussion 12-24-2007, 09:22 PM
Replies: 44
Views: 9,746
Posted By sergeyd
Alex, Thanks for your review, even though it...

Alex,

Thanks for your review, even though it is far from positive. But it raises important usability comments and you had invited feedback, so I thought I'd answer :). Couple of points:

1....
Forum: Aftermarket Software 12-04-2007, 09:23 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Hmm - which version are you running? This was...

Hmm - which version are you running? This was fixed in 4.1.200. Also, it could be that you have an older module installed that tricks eFile into thinking it has spell check activated.
Forum: Aftermarket Software 12-03-2007, 03:53 PM
Replies: 76
Views: 23,294
Posted By sergeyd
yeah, if you cancel it will not update the...

yeah, if you cancel it will not update the watermark.
Forum: Aftermarket Software 12-02-2007, 09:16 PM
Replies: 76
Views: 23,294
Posted By sergeyd
It should only scan from the moment of the last...

It should only scan from the moment of the last email - and anyway you can cancel it. This is done to access attachments and we presume reboot requires rescan, not to lose email.

As far as your...
Forum: Aftermarket Software 11-25-2007, 10:55 PM
Replies: 76
Views: 23,294
Posted By sergeyd
I'm glad it worked finally for you. However, I'm...

I'm glad it worked finally for you. However, I'm a bit puzzled about your issue with the firewall. By default, any action on the handheld, such as access to phone logs, media store or network by an...
Forum: Aftermarket Software 11-23-2007, 01:04 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Correct. We used to sell individual items but...

Correct. We used to sell individual items but then stopped - people would by just viewall and then realize they need others for attachment store etc - so it did not work out. So we decided to keep it...
Forum: Aftermarket Software 11-23-2007, 12:10 PM
Replies: 76
Views: 23,294
Posted By sergeyd
It is called MasterDoc :)

It is called MasterDoc :)
Forum: General 8300 Series Discussion - Curve 11-22-2007, 11:24 PM
Replies: 15
Views: 2,378
Posted By sergeyd
For those of you tired of waiting for DataViz,...

For those of you tired of waiting for DataViz, eOffice is now costs less and we have added a lot more features and fixed a number of issues. I think it is worth trying it out again :).
Forum: Aftermarket Software 11-22-2007, 11:19 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Interesting idea about the shortcuts - let us see...

Interesting idea about the shortcuts - let us see what can be done. I will also add the toolbar idea - remembering what it was when exiting. Thanks for your suggestions!
Forum: Aftermarket Software 11-22-2007, 12:59 AM
Replies: 76
Views: 23,294
Posted By sergeyd
ViewAll on BB will open the converted file, the...

ViewAll on BB will open the converted file, the one you placed using eFile Desktop to the BB. You do not need to email this file, you only need to install ViewAll on the bb from dynoplex.com (go...
Forum: Aftermarket Software 11-21-2007, 09:39 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Bruce, sorry I did miss your questions - no, it...

Bruce, sorry I did miss your questions - no, it is not possible to move applications to the card. As far as other programs they each have their own store and if they support the card - you will be...
Forum: Aftermarket Software 11-21-2007, 05:43 PM
Replies: 76
Views: 23,294
Posted By sergeyd
That' right, unfortunately you cannot copy from...

That' right, unfortunately you cannot copy from eFile Desktop directly to the card. You can copy to the eFile store (next to Dictionaries) and then move files using eFile on the device. Don't forget...
Forum: Aftermarket Software 11-21-2007, 02:49 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Luc, thanks for your suggestions and I'm glad...

Luc, thanks for your suggestions and I'm glad everything worked out for you. Let me take the ideas back to the dev team to discuss. As far as the previous version, we have fixed several issues with...
Forum: Aftermarket Software 11-20-2007, 09:52 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Oops, the OTA link should have been there, I just...

Oops, the OTA link should have been there, I just fixed the page, please try again from your BB->Mobile Site->Downloads, should be at the bottom of the page.
Forum: Aftermarket Software 11-20-2007, 08:51 PM
Replies: 76
Views: 23,294
Posted By sergeyd
As a matter of fact, yes! We have just released...

As a matter of fact, yes! We have just released eFile Pro today - eFile™, DynoPlex Inc. (http://www.dynoplex.com/efile_pro.shtml) - at the price of $14.95. We have it on Mobihand as well, but the...
Forum: Aftermarket Software 11-15-2007, 11:05 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Thanks guys, great feedback! I will take it back...

Thanks guys, great feedback! I will take it back to the product team. BTW, for the future - you can buy software directly from us and we do take paypal. We can also get you a volume license with...
Forum: Aftermarket Software 11-15-2007, 04:18 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Hmm, at this point we think that we will simply...

Hmm, at this point we think that we will simply use DynoPlex eFile - the free eFile was just confusing people anyway and they were upset that it offered them to subscribe to additional features. Do...
Forum: Aftermarket Software 11-15-2007, 02:03 PM
Replies: 6
Views: 2,460
Posted By sergeyd
Done, PM with key sent to Jeremy.

Done, PM with key sent to Jeremy.
Forum: Aftermarket Software 11-15-2007, 01:20 PM
Replies: 6
Views: 2,460
Posted By sergeyd
If you're not interested, we can certainly pass...

If you're not interested, we can certainly pass the key to Jeremy - he was the one who spoke first :). Let me know what they key is and I wil clean it.
Forum: Aftermarket Software 11-14-2007, 11:11 PM
Replies: 76
Views: 23,294
Posted By sergeyd
OK, this sounds like a good idea. We're...

OK, this sounds like a good idea. We're considering just what you have suggested - have a product that would only allow native attachment download and remote storage access. It should be coming out...
Forum: Aftermarket Software 11-14-2007, 11:02 PM
Replies: 6
Views: 2,460
Posted By sergeyd
This is really weird - our support usually...

This is really weird - our support usually answers all emails right away - they might lose one here and there, but several requests from the same person should get answered. Could it be you spam...
Forum: Aftermarket Software 11-12-2007, 06:57 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Yeah, I saw this, just did not connect the two...

Yeah, I saw this, just did not connect the two threads. Something did go quite wrong with the installation based on your description and we can certainly help you toget this fixed, if you want. But...
Forum: Aftermarket Software 11-12-2007, 12:23 PM
Replies: 76
Views: 23,294
Posted By sergeyd
Yes, we can save documents (both native an...

Yes, we can save documents (both native an pre-converted for editing) to the SD card, luc-moble, what did you hate about it? May be you had some problems our support can help you resolve?
Forum: Aftermarket Software 10-08-2007, 10:13 PM
Replies: 19
Views: 3,836
Posted By sergeyd
eSpell has both inline and after typing spell...

eSpell has both inline and after typing spell check option, that you can switch between.
Forum: Aftermarket Software 10-01-2007, 12:07 PM
Replies: 45
Views: 4,339
Posted By sergeyd
Yes, converted by our eFile Desktop in this case.

Yes, converted by our eFile Desktop in this case.
Forum: Aftermarket Software 09-30-2007, 10:21 PM
Replies: 45
Views: 4,339
Posted By sergeyd
Gary, it will not interfere with BES operation in...

Gary, it will not interfere with BES operation in any way. As far as SD card, yes we can read it, but you need to place converted document there first, either through saving attachments, wireless...
Forum: Aftermarket Software 09-30-2007, 10:17 PM
Replies: 8
Views: 930
Posted By sergeyd
BTW, prices for our products just went down quite...

BTW, prices for our products just went down quite a bit - eOffice is now $99 and MasterDoc - $49.
Forum: Aftermarket Software 09-24-2007, 12:33 PM
Replies: 45
Views: 4,339
Posted By sergeyd
Best if you use eFile Desktop - it can get the...

Best if you use eFile Desktop - it can get the log file and email it. If not - on the home screen of the device hold Alt and press L G L G and the log will appear with option to email it.
Forum: Aftermarket Software 09-23-2007, 12:06 AM
Replies: 45
Views: 4,339
Posted By sergeyd
rivviepop - masterdoc is surely there. Open your...

rivviepop - masterdoc is surely there. Open your BB browser, go to DynoPlex.com, select Mobile version, then Downloads. MasterDoc download is there, second from the top. I just checked again on my...
Forum: General 8300 Series Discussion - Curve 09-22-2007, 11:56 PM
Replies: 14
Views: 1,244
Posted By sergeyd
Actually, we have just lowered prices quite a bit...

Actually, we have just lowered prices quite a bit - eOffice is $99 now and MasterDoc (enables document viewing in original form) only $49.95.
Forum: General Legacy Device Discussion 09-03-2007, 06:29 PM
Replies: 6
Views: 1,281
Posted By sergeyd
eOffice is compatible with 8830 except for one...

eOffice is compatible with 8830 except for one issue - in certain configurations you cannot copy files through USB using eFile Desktop. This is due to some USB API quicks on 8830, we're investigating...
Forum: General Legacy Device Discussion 04-10-2007, 12:37 PM
Replies: 6
Views: 984
Posted By sergeyd
akgrown, sorry, I missed your PM. This icon is a...

akgrown, sorry, I missed your PM. This icon is a background application without UI, so when you select it, the UI is frozen. But if you do Alt+Esc again, you will be able to move to another...
Forum: General 8100 Series Discussion - Pearl 04-07-2007, 09:26 AM
Replies: 17
Views: 2,724
Posted By sergeyd
eOffice version 4 is out and it does support SD...

eOffice version 4 is out and it does support SD card now. It also includes imporved attachment handling and a new document viewer ViewAll. Upgrades are free for registered users. We also do not...
Forum: General Legacy Device Discussion 04-07-2007, 09:24 AM
Replies: 12
Views: 1,142
Posted By sergeyd
eOffice version 4 is out and it does support SD...

eOffice version 4 is out and it does support SD card now. It also includes imporved attachment handling and a new document viewer ViewAll. Upgrades are free for registered users. We also do not...
Forum: Aftermarket Software 04-07-2007, 09:21 AM
Replies: 18
Views: 10,214
Posted By sergeyd
eOffice version 4 is out and it does support SD...

eOffice version 4 is out and it does support SD card now. It also includes imporved attachment handling and a new document viewer ViewAll. Upgrades are free for registered users. We also do not...
Forum: Aftermarket Software 04-07-2007, 09:18 AM
Replies: 9
Views: 2,094
Posted By sergeyd
We just got version 4 of eOffice out with much...

We just got version 4 of eOffice out with much improved attachment handling and a new viewer ViewAll. Give it a try, as it integrates both viewing and editing, but you can also get viewer only.
Forum: Aftermarket Software 03-13-2007, 11:23 PM
Replies: 23
Views: 6,549
Posted By sergeyd
We have a free version for sprintnextel users,...

We have a free version for sprintnextel users, but this is not usual espell. You can download this light version dircetly from your phone's home page.
Forum: General Legacy Device Discussion 03-04-2007, 01:48 PM
Replies: 32
Views: 3,809
Posted By sergeyd
eFile is installed together with eSpell, since...

eFile is installed together with eSpell, since you need it to launch eSpell application for settings and such. It is a small program and can be hidden on the ribbon. You can also delete eFile modile...
Forum: General Legacy Device Discussion 03-02-2007, 11:20 PM
Replies: 32
Views: 3,809
Posted By sergeyd
Actually, there is an OTA install for eSpell -...

Actually, there is an OTA install for eSpell - from your BB go to DynoPlex,Inc. is a leading developer of wireless document management solutions for handheld devices and enterprise grade productivity...
Forum: Aftermarket Software 02-16-2007, 02:44 AM
Replies: 23
Views: 6,549
Posted By sergeyd
7100 is certainly slower that 8700 or Pearl,...

7100 is certainly slower that 8700 or Pearl, however speed should be acceptable even on it. If you would like assistance with your installation, please contact our support, they work 24x7.
Forum: Aftermarket Software 01-30-2007, 04:29 AM
Replies: 18
Views: 10,214
Posted By sergeyd
Yes, we will announce it. Upgrades are always for...

Yes, we will announce it. Upgrades are always for free for registered customers.
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