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Forum: BES Admin Corner

11-03-2006, 06:55 PM

Replies: 15

Moved user mailbox, broke blackberry

Views: 30,854

Posted By jstarkel

I think I found the root of my problem. I found...

I think I found the root of my problem. I found an article that included this:

"Mailbox moves within the same server are not updated by BES and thus messages will not be received by handheld until...

Forum: BES Admin Corner

11-03-2006, 04:35 PM

Replies: 15

Moved user mailbox, broke blackberry

Views: 30,854

Posted By jstarkel

After doing a security wipe on the device, I...

After doing a security wipe on the device, I removed the user from the Blackberry server, did a handheld cleanup on the user. I then recreated the user account in Blackberry server. I turned on the...

Forum: BES Admin Corner

11-01-2006, 05:07 PM

Replies: 15

Moved user mailbox, broke blackberry

Views: 30,854

Posted By jstarkel

I never did a wipe on the users device, I just...

I never did a wipe on the users device, I just deleted their account in the Blackberry Manager. Froma quick google to do a wipe I'd follow the following directions:

Under the Options > Security >...

Forum: BES Admin Corner

11-01-2006, 04:39 PM

Replies: 15

Moved user mailbox, broke blackberry

Views: 30,854

Posted By jstarkel

Enterprise Activation on the handheld just gives...

Enterprise Activation on the handheld just gives this error:

The server is not responding. Please contact your System Administrator.

Forum: BES Admin Corner

11-01-2006, 04:25 PM

Replies: 15

Moved user mailbox, broke blackberry

Views: 30,854

Posted By jstarkel

So activation still doesn't work. From the event...

So activation still doesn't work. From the event log on the BES I see about 20 of the MSIInstaller errors below and then the 3 errors about OpenRootFolder failed.

Detection of product...

Forum: BES Admin Corner

11-01-2006, 03:43 PM

Replies: 15

Moved user mailbox, broke blackberry

Views: 30,854

Posted By jstarkel

Opening Default Message Store Berry - DefenseWeb...

Opening Default Message Store Berry - DefenseWeb Technologies Inc..
Opening message store for John Doe - DefenseWeb Technologies
....
Private MDB.
John Doe - DefenseWeb Technologies's Mailbox...

Forum: BES Admin Corner

11-01-2006, 03:23 PM

Replies: 15

Moved user mailbox, broke blackberry

Views: 30,854

Posted By jstarkel

Permissions on the Information Store shouldn't be...

Permissions on the Information Store shouldn't be a problem because we have 12 other Blackberry users on it that aren't having any problems. I ran the HandheldCleanup.exe -u and it logged on to the...

Forum: BES Admin Corner

11-01-2006, 03:06 PM

Replies: 15

Moved user mailbox, broke blackberry

Views: 30,854

Posted By jstarkel

Moved user mailbox, broke blackberry

We recently move a users mailbox from one Information Store to another, and it looks like the Blackberry Server didn't figure out that the mailbox had moved. It stopped sending mail to that users...

Showing results 1 to 8 of 8