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Search took 0.02 seconds. Search: Posts Made By: mkb
Forum: BES Admin Corner 02-26-2007, 03:31 PM
Replies: 53
Views: 12,163
Posted By mkb
I contacted TSupport and asked them to direct me...

I contacted TSupport and asked them to direct me to a specific place on the blackberry website where either a.)it is explained that SP3 includes the DST "fixes" contained in 4.1 SP2 HF3, etc. or...
Forum: BES Admin Corner 09-21-2006, 07:29 AM
Replies: 15
Views: 3,119
Posted By mkb
We were having the same problem, and since the...

We were having the same problem, and since the manual removal of the call logs is a pain, we just disabled the back-up of the call log through IT policy. We've had the policy in place for a month or...
Forum: BES Admin Corner 03-16-2006, 12:14 PM
Replies: 16
Views: 3,727
Posted By mkb
Could you tell us what changes you had to make to...

Could you tell us what changes you had to make to the config file?
Forum: BES Admin Corner 03-16-2006, 10:40 AM
Replies: 16
Views: 3,727
Posted By mkb
Right, the fully qualified name should be the...

Right, the fully qualified name should be the name of the Samtime server.
Forum: BES Admin Corner 03-15-2006, 08:43 AM
Replies: 16
Views: 3,727
Posted By mkb
I have the exact same issues. The MDS services...

I have the exact same issues. The MDS services install won't complete and I get the 302 error when trying to connect to Sametime. I looked through the logs and found a reason code (Reason 80000207)...
Forum: BES Admin Corner 10-31-2005, 08:28 AM
Replies: 1
Views: 2,366
Posted By mkb
Has anyone found a solution to this problem? I...

Has anyone found a solution to this problem? I tried adding a distiller and associating RTF files with an existing distiller, but neither seemed to work.
Forum: BES Admin Corner 10-14-2005, 08:11 AM
Replies: 0
Views: 1,211
Posted By mkb
Customized lookup results?

Does anyone know of a way to customize the information displayed from a lookup request? We are running into problems where people have the same first and last name (but different middle initials...
Forum: BES Admin Corner 09-29-2005, 01:28 PM
Replies: 10
Views: 1,116
Posted By mkb
Maybe I misunderstood...I thought the original...

Maybe I misunderstood...I thought the original topic changed into "Do I need to have the DM installed to upgrade handhelds?" The answer to that would be no (if you use the loader), but that doesn't...
Forum: BES Admin Corner 09-29-2005, 12:11 PM
Replies: 10
Views: 1,116
Posted By mkb
You do not need the DM to upgrade the handheld...

You do not need the DM to upgrade the handheld OS. You can launch the "loader" executable that comes with every handheld OS to do the updgrade. We keep all of the most up-to-date software installed...
Forum: BES Admin Corner 09-28-2005, 07:29 AM
Replies: 99
Views: 23,122
Posted By mkb
I'm not sure exactly what the message would be in...

I'm not sure exactly what the message would be in the log for an undelivered message, but the body of the APB (just look on one of the BlackBerries that received the APB) will indicate that a message...
Forum: BES Admin Corner 09-27-2005, 03:18 PM
Replies: 16
Views: 9,086
Posted By mkb
We wrote a script that synchronizes the local...

We wrote a script that synchronizes the local address book with iNotes each time Notes is opened. Most people didn't synch their BBs more than once or twice a day any way, so the once a day address...
Forum: BES Admin Corner 09-27-2005, 03:03 PM
Replies: 99
Views: 23,122
Posted By mkb
Can you verify that the APB messages are actually...

Can you verify that the APB messages are actually being delivered to the devices? Also, can you tell if the messages are the type generated for template changes or of the type generated for...
Forum: BES Admin Corner 09-16-2005, 10:05 AM
Replies: 33
Views: 6,873
Posted By mkb
I've had a problem where a lot of my users show...

I've had a problem where a lot of my users show up as "Initializing". Those users seem to have full functionality with their devices, but there statistics don't update in the Handheld Manager. It's...
Forum: BES Admin Corner 09-02-2005, 07:04 AM
Replies: 99
Views: 23,122
Posted By mkb
Did you add the registry key as documented? It...

Did you add the registry key as documented? It might require a reboot too before it takes effect. I have seen the registry hack for BES 2.2 posted several times, but that is entirely different from...
Forum: BES Admin Corner 08-30-2005, 08:52 AM
Replies: 99
Views: 23,122
Posted By mkb
Has anyone had a chance to test SP2 yet as far as...

Has anyone had a chance to test SP2 yet as far as it relates to the APBs? I haven't seen any results, good or bad, so I was just curious. I finally had a chance to install it on a test server...
Forum: BES Admin Corner 08-16-2005, 09:01 PM
Replies: 4
Views: 2,166
Posted By mkb
I pointed the direct connect number for Nextels...

I pointed the direct connect number for Nextels to Assistant and it works fine too. Are you using iNotes to do your synchronization? If so, did you make any modifications to the tempalate? Do your...
Forum: BES Admin Corner 08-12-2005, 10:27 AM
Replies: 99
Views: 23,122
Posted By mkb
Unfortunately, I attempted to delete the APB...

Unfortunately, I attempted to delete the APB folder under the Domino directory and the BES recreates it automatically. I even went as far as writing a script to delete the folder as soon as it's...
Forum: BES Admin Corner 08-12-2005, 09:50 AM
Replies: 99
Views: 23,122
Posted By mkb
This fix did not work for me either. I finally...

This fix did not work for me either. I finally got this problem escalated to the RIM development team for resolution. My thinking is that if I can get this registry fix to stop the APBs, I'm not...
Forum: BES Admin Corner 08-09-2005, 10:02 AM
Replies: 1
Views: 1,060
Posted By mkb
SQL Database Problem

I ran into some major corruption in my SQL Database (long story) and received the horrible news from our DBAs that the backup utility has not run on the SQL server since...gulp...May. I tried to...
Forum: BES Admin Corner 08-04-2005, 01:22 PM
Replies: 99
Views: 23,122
Posted By mkb
I believe that was the registry fix for BES...

I believe that was the registry fix for BES version 2.2. I have received this fix from RIM after escalating the problem through one of our reps. I am cautious to say that it works (though it looks...
Forum: BES Admin Corner 06-21-2005, 02:49 PM
Replies: 6
Views: 3,472
Posted By mkb
Could you explain how you use Patrol to monitor...

Could you explain how you use Patrol to monitor your BES? We are using Patrol just to monitor whether the server is up or down, and also to restart certain services, but I've never tried to monitor...
Forum: BES Admin Corner 06-21-2005, 02:39 PM
Replies: 7
Views: 2,435
Posted By mkb
I've run into similar problems, but the issue was...

I've run into similar problems, but the issue was that account I was using to install the HF/Service Pack was different than the original install account. Or, the other possibility is that the...
Forum: BES Admin Corner 06-11-2005, 10:55 AM
Replies: 99
Views: 23,122
Posted By mkb
Well, so much for that. I installed SP1 HF3 on a...

Well, so much for that. I installed SP1 HF3 on a test BES and the problem with the System Attendant messages seemed to be corrected. I upgraded one of our production BES's last night, and this...
Forum: BES Admin Corner 06-08-2005, 02:45 PM
Replies: 99
Views: 23,122
Posted By mkb
I installed HF3 (for Service Pack 1) and I am NOT...

I installed HF3 (for Service Pack 1) and I am NOT getting the APBs. I just started testing though so I guess we'll see.
Forum: BES Admin Corner 06-08-2005, 12:41 PM
Replies: 99
Views: 23,122
Posted By mkb
If anyone knows of a place where Bes 4.0 SP1...

If anyone knows of a place where Bes 4.0 SP1 hotfix 2 or 3 are available for Domino, please post the link. I don't see anything beyond SP1 hotfix 1 for Domino.
Forum: BES Admin Corner 06-08-2005, 08:07 AM
Replies: 99
Views: 23,122
Posted By mkb
Where did you get HF3???

Where did you get HF3???
Forum: BES Admin Corner 06-06-2005, 07:41 AM
Replies: 99
Views: 23,122
Posted By mkb
I just spoke with TSupport and HF#2 for Service...

I just spoke with TSupport and HF#2 for Service Pack 1 was going to be released last week, but it is now set for later this week or early next week. It supposedly "fixes" the issue, but it does not...
Forum: BES Admin Corner 05-17-2005, 02:41 PM
Replies: 30
Views: 3,465
Posted By mkb
I can confirm that and I wish there was anything...

I can confirm that and I wish there was anything to do about it. I got desperate enough to ask our networking department to try sniff network packets coming from the BES in hopes of filtering them. ...
Forum: BES Admin Corner 05-17-2005, 10:35 AM
Replies: 14
Views: 3,547
Posted By mkb
You also have to make sure that the service...

You also have to make sure that the service starts with the same credentials as the dispatcher service. So, if you start the dispatcher with a local account named "admin" you need to do the same...
Forum: BES Admin Corner 05-17-2005, 09:53 AM
Replies: 14
Views: 3,547
Posted By mkb
The .dll are reversed in the admin guide. You...

The .dll are reversed in the admin guide. You need the mapi32.dll for Exchange.
Forum: BES Admin Corner 05-16-2005, 03:24 PM
Replies: 14
Views: 3,547
Posted By mkb
If you install the besadminservice on a BES it...

If you install the besadminservice on a BES it should automatically find the nnotes.dll file in your Lotus\Domino directory. (Or however you have it set-up). I had two major problems getting the...
Forum: General BlackBerry Discussion 05-13-2005, 12:53 PM
Replies: 29
Views: 4,754
Posted By mkb
I have found that after unchecking the "Sent"...

I have found that after unchecking the "Sent" folder under folder redirection on the BB then saving my changes, that I will still receive messages I sent from my client on my BB until I: turn off...
Forum: BES Admin Corner 05-13-2005, 12:11 PM
Replies: 99
Views: 23,122
Posted By mkb
The message is straight directly to the PIN of...

The message is straight directly to the PIN of the device, so I'm not aware of any way to filter it. If anyone knows of a way, I'd love to hear about it.
Forum: BES Admin Corner 05-09-2005, 12:56 PM
Replies: 99
Views: 23,122
Posted By mkb
If you look in the Application Error log (or the...

If you look in the Application Error log (or the MAGT BES log), you will probably see a message that includes the line "skipping message". In or near that line you will see a Note ID...something...
Forum: BES Admin Corner 05-09-2005, 11:43 AM
Replies: 99
Views: 23,122
Posted By mkb
The easiest way to re-create the problem is to go...

The easiest way to re-create the problem is to go into one of the views that is generating the messages, open it in designer, and just save the view. This will likely also happen if you create a new...
Forum: BES Admin Corner 05-09-2005, 11:37 AM
Replies: 99
Views: 23,122
Posted By mkb
We have 4.0 in production and 4.0 SP1 in test,...

We have 4.0 in production and 4.0 SP1 in test, but both still send the APBs. Supposedly this will now be corrected in SP2, which from what I've been told is not due out until the end of June. I...
Forum: General Legacy Device Discussion 05-05-2005, 12:55 PM
Replies: 5
Views: 1,212
Posted By mkb
Try going into the address book, select options,...

Try going into the address book, select options, then turn wireless synch off before using the DM. Wireless synch (on a 4.0 BB) seems to intefere with the manual synch of the DM.
Forum: BES Admin Corner 05-04-2005, 01:19 PM
Replies: 3
Views: 1,332
Posted By mkb
I posted a few weeks ago about the same problem...

I posted a few weeks ago about the same problem and it's still driving everyone crazy. Your messages are probably generated when some sort of maintenance runs on the mail databases. We get the...
Forum: BES Admin Corner 04-27-2005, 02:32 PM
Replies: 99
Views: 23,122
Posted By mkb
We've been able to narrow it down to the views in...

We've been able to narrow it down to the views in Lotus Notes. Whenever any sort of database maintenance is performed on a mail file, the BES seems to think that each view is a message that has...
Forum: RIM Software 04-07-2005, 07:07 AM
Replies: 30
Views: 16,065
Posted By mkb
To solve this problem we've decided to install...

To solve this problem we've decided to install the Blackberry Handheld manager without installing the full Desktop Manager. This seems to make the devices charge as quickly as they did before, but...
Forum: BES Admin Corner 04-04-2005, 09:01 AM
Replies: 99
Views: 23,122
Posted By mkb
Is there a way to disable "System Attendant" alerts on Bes v4.0?

Does anyone know of a way to disable the alerts (used to come out as "APB" alerts in 2.2 BES) sent to user's handhelds when an error occurs? I'm not referring to specific server errors, but just...
Forum: BES Admin Corner 03-21-2005, 11:54 AM
Replies: 8
Views: 2,000
Posted By mkb
When you say "mirrored the database" are you...

When you say "mirrored the database" are you referring the to the blackberryprofiles database? Are there any other files or databases that you would be concerned with saving or moving?
Forum: BES Admin Corner 03-21-2005, 11:21 AM
Replies: 8
Views: 2,000
Posted By mkb
Rollback procedures for upgrade from 2.2 to 4.0

I am planning to upgrade a Domino version 2.2 BES to 4.0 and I was curious as to what rollback plans others have used in the event that something would go wrong with upgrade. Also, if anyone had to...
Forum: BES Admin Corner 03-09-2005, 12:30 PM
Replies: 5
Views: 2,910
Posted By mkb
We've tried removing old users (including...

We've tried removing old users (including deleting their state databases) and then re-adding them. We've also tried adding new users, rather than importing, with the same results. At this point...
Forum: BES Admin Corner 03-09-2005, 11:45 AM
Replies: 5
Views: 2,910
Posted By mkb
Oddly enough, resending the Service Books does...

Oddly enough, resending the Service Books does not seem to re-enable the email reconciliation...even for a moment.
Forum: BES Admin Corner 03-09-2005, 11:07 AM
Replies: 5
Views: 2,910
Posted By mkb
Wireless email synchronization problems

I am experiencing a problem with a recent BES 4.0 install that I have been unable to resolve. After hours on the phone with Blackberry support, I thought I'd try my luck with the experts here.
...
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