Password problems
 

Hello all,here's my problem,I have a 8310 and i can't take off my phone password(not the sim card password),i can change it but can't take it off so if someone could help me it would really be appreciated.Thanks.

Is your device still connected to a corporate BES system? Or did you buy the device used and it's been like that ever since you got it?

If it's your personal device and not connected to a corporate BES system then you can remove the IT policy on it. I recommend upgrading to OS 4.5 and then using Method 1 of this post:

http://www.blackberryforums.com/gene...ve-policy.html

Is there a small red lock next to it?

Are you on a BES? If you are on a corporate BES you have an IT policy preventing you from removing the password

Where did you get this BlackBerry? Is it connected to a company BlackBerry server?

Wow! Three at a time!

Great minds think alike :-)

Yes it has a red lock next to the option,what does this mean?i bought it like that.

Upgrade to OS 4.5 and then use Method 1 in the post below:


http://www.blackberryforums.com/gene...ve-policy.html

Thank you,but i have one question,it's an unlocked BB so will my BB still be unlocked if i upgrade the software?Thanks for your answers!

Yes, once it's unlocked it will always be unlocked. You can never lock it again, even if you wanted to.

Ok good to know that.Thank you very much.

Good luck! Let us know how it goes.

Hello since i'm back from holidays now I can do that but i still have one question,will that upgrade lead to the lost of all my phone numbers?

Found it myself :d