BlackBerry Forums Support Community - "Default folder not found" Error message

BlackBerry Forums Support Community (http://www.blackberryforums.com/index.php)

- RIM Software (http://www.blackberryforums.com/forumdisplay.php?f=13)

- - "Default folder not found" Error message (http://www.blackberryforums.com/showthread.php?t=4183)

"Default folder not found" Error message

After download and install of 4.0 on a tmobile 7230 Error Message is displayed when trying to initiate the intellisynch: Device displays synch icons. PC displays prompts indicating MS Outlook folders are being transferred. Just before the data transfer appears to complete the synch message "Default folder not found" appears Synch does not appear to complete. PC is running XP service pack 2. All MS Outlook folders send same error message when trying to synch individually. Any workarounds out there?

Which version of BlackBerry Desktop?
DId you configure BlackBerry Desktop -> "Intellisync" -> "Configure PIM"? You may have to remove and recreate your synchronization configuration there.

Additionally, it's possible that it may also be a problem with your Outlook .pst file - At least I wouldn't eliminate that possibility at this stage.

Thanks Mark,
Again i'm woring with Blackberry Software 4.0, additionally if there is something coorupt in the Outllook .pst file, what steps need to be taken to correct the problem.?

In Addition , I had already removed and reentered my syncronization settings.

Mark, tthank you for the heads up for looking in the .pst settings. After speaking with RIM support today found the answer.
The Solution for the error message “Default folder not found” lies in the .pst settings.

Create a new .pst folder in Outlook.

In Order to get rid of the message "Default Folder not Found". This solution involves rearranging the Outlook directory tree so the old .pst is hidden under a new "dummy" .pst.

We want to locate and identify which .pst is currently in use.

1. Begin with opening Outlook. Go to Outlook shortcuts menu. Go to Outlook Today Icon. Right Click Outlook today. Select General Tab. Select advanced settings. .pst folder in use will show in field.

2.Create a new .pst with no email server and no email address. See link if you haven’t set up a new profile in outlook.

http://www.outlook-tips.net/howto/profile.htm

2.5 Add old .pst to new .pst. Install the old profile under the new “Dummy” profile.

3.You will synch using the new profile.

4.Delete all the intelli-synch settings.

5. Close out the Desktop manager

6. Close Outlook

7. Open Intellisynch. Configure PIM