BES Express install fine...but adding user not working well
Hello,
I was able to install the BES express on my Windows server 2003, with Exchange 2003 without any issues. I tried to add a user and the pin is not showing, the status is showing as initializing. Anybody have any ideas what I should do next? Thanks. |
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Is the device provisioned correctly with your carrier on the BES plan, not the consumer plan?
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Then on the device, either open the Enterprise Activation Icon on the home screen or get to it through "Options" >> Advanced Options >> Enterpise activation. At that point, you will enter their e-mail address and the password that you set. Click scroll wheel and activate. |
Ok, i got the device to activate, but the BES is still showing the same "initializing" message beside the user.
Any more ideas? Thanks |
Hey jonabyte, I wonder if you ever read the documentation at all. Getting a user for Enterprise Activation (EA) involves these steps:
In BlackBerry Manager:- (1) Add user (2) Set activation password Go to the handheld that you've confirm with server provider that it is provisioned for BlackBerry Enterprise Service:- (1) Go to the EA icon (2) Key in email address (3) Key in activation password (4) Activate Once it says "Activation Complete", you should be seeing user status as "Running" in the BlackBerry Manager. See KB03674 - Set up an enterprise activation for more information. BTW, RIM's Technical Solution Center search engine is pretty user friendly, you can easily search what you want. Try search using "enterprise activation". Here's the link - BlackBerry Technical Solution Center |
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