Knowledge Sharing - SSL connection to the BlackBerry ID portal is bypassing the proxy
 

Brief Overview

BlackBerry® users are not able to authenticate using their BlackBerry® ID while accessing the BlackBerry AppWorld™ storefront application on the device which have the following conditions:

1. BES is setup to use a Proxy server for MDS Connection Service
2. Direct connection to the internet is restricted within customer's environment
3. BlackBerry Smartphone provisioning or IT Policy is restricting Internet connection to only go through BES

The BlackBerry ID portal requires a SSL connection and instead of requesting the connection via the proxy server (configured under the BlackBerry® MDS Connection Service on the BlackBerry® Enterprise Server), it is bypassing it and making a direct connection to the Internet. This behaviour is by design. By default, if there is a problem with the connection to the proxy server, the BlackBerry MDS Connection Service will attempt on its own a direct connection to the web site.

However, despite configuring the MDS Connection Service not to make a direct connection by changing its rimpublic.property file using the flag below, it is still making a direct connection.

[HTTP HANDLER]
application.handler.http.proxyUseDirectIfFailed=fa lse


Source: KB26655-SSL connection to the BlackBerry ID portal is bypassing the proxy setting configured for MDS Connection Service on the BlackBerry Enterprise Server

Re: Knowledge Sharing - SSL connection to the BlackBerry ID portal is bypassing the p
 

Just a follow-up as the issue appears not to be related to App World but the BlackBerry Browser itself:-

The title of the article has been changed:-

Title: Access to web sites is bypassing the proxy setting configured for MDS Connection Service on the BlackBerry Enterprise Server
Issue Number: DT1200000
Link: KB26655-Access to web sites is bypassing the proxy setting configured for MDS Connection Service on the BlackBerry Enterprise Server


There is another article that document the similar error and this is really affecting the App World:-

Title: Unable to log in to BlackBerry App World for BlackBerry smartphones when the BlackBerry MDS Connection Service is pointing to a proxy server
Issue Numbers: SDR120234, SDR128091, DT 914899
Link: KB24693-Unable to log in to BlackBerry App World for BlackBerry smartphones when the BlackBerry MDS Connection Service is pointing to a proxy server