Unable to upgrade 7100 software
 

I'm trying to upgrade from v3.8 to v4 software using the Application Loader Wizard.

I need to backup the data before I upgrade to I ask the wizard to back up the data first.

It statrs backing up the data but after a fwe seconds it gets 'fatal error".

When I check the log, it looks like it finished backing up the data, but then nothing happens and there is error codes. The relevant details are below.

Anyone with any ideas?

[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Content Store" 24 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Service Book" 14 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Default Service Selector" 2 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Policy" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Device Options" 0 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Options" 9 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "RMS Databases" 3 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "AutoText" 108 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Firewall Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Trusted Key Store" 28 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Handheld Key Store" 28 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "KeyStoreManager" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Key Store Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "TLS Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Random Pool" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "WTLS Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Learning Data Manager" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Bluetooth Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Profiles Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Profiles" 5 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "MemoPad Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Categories" 3 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Calendar Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Memos" 2 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Alarm Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Message List Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Messages" 835 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Ribbon Bar Positions" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Tasks Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Tasks" 6 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Phone Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Browser Bookmarks" 4 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Browser Messages" 0 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Browser Data Cache" 0 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Browser Channels" 0 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Browser Folders" 2 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Browser Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "WAP Push Messages" 0 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Searches" 5 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Calendar" 199 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Address Book Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Address Book" 621 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Folder Id" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Folders" 9 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Purged Messages" 0 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Recipient Cache" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Phone Call Logs" 2714 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Phone Hotlist" 30 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "SMS Messages" 289 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Attachment Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Attachment Data" 12 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Browser Push Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Help Options" 1 entries
[14:30:43:815] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:190] DatabaseList: "Quick Contacts" 1 entries
[14:30:43:815] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:761] Enter Func: GetDeviceDatabaseSystem
[14:30:44:174] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Content Store
[14:30:44:284] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Content Store" backup starting (24 records)
[14:30:46:783] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Content Store" backup completed (24 records)
[14:30:46:799] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Service Book
[14:30:46:830] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Service Book" backup starting (14 records)
[14:30:47:143] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Service Book" backup completed (14 records)
[14:30:47:158] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Default Service Selector
[14:30:47:174] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Default Service Selector" backup starting (2 records)
[14:30:47:205] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Default Service Selector" backup completed (2 records)
[14:30:47:205] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Policy
[14:30:47:237] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Policy" backup completed (1 records)
[14:30:47:252] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Device Options
[14:30:47:268] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Options
[14:30:47:283] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Options" backup starting (9 records)
[14:30:47:455] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Options" backup completed (9 records)
[14:30:47:471] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: RMS Databases
[14:30:47:502] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "RMS Databases" backup starting (3 records)
[14:30:47:549] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "RMS Databases" backup completed (3 records)
[14:30:47:549] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: AutoText
[14:30:47:596] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "AutoText" backup starting (108 records)
[14:30:49:783] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "AutoText" backup completed (108 records)
[14:30:49:799] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Firewall Options
[14:30:49:830] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Firewall Options" backup completed (1 records)
[14:30:49:846] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Trusted Key Store
[14:30:49:877] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Trusted Key Store" backup starting (28 records)
[14:30:50:611] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Trusted Key Store" backup completed (28 records)
[14:30:50:627] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Handheld Key Store
[14:30:50:658] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Handheld Key Store" backup starting (28 records)
[14:30:51:408] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Handheld Key Store" backup completed (28 records)
[14:30:51:408] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: KeyStoreManager
[14:30:51:502] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "KeyStoreManager" backup completed (1 records)
[14:30:51:518] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Key Store Options
[14:30:51:533] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Key Store Options" backup completed (1 records)
[14:30:51:549] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: TLS Options
[14:30:51:580] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "TLS Options" backup completed (1 records)
[14:30:51:596] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Random Pool
[14:30:51:643] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "Random Pool" backup completed (1 records)
[14:30:51:658] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: WTLS Options
[14:30:51:674] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:87] "WTLS Options" backup completed (1 records)
[14:30:51:690] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:135] BackupDatabase: Learning Data Manager
[14:30:52:627] [DeviceConnection] [0x00001f9c] [DeviceConnectionImpl.cpp:18] Enter: DeviceOnDisconnect
[14:30:52:627] [DeviceConnection] [0x00001f9c] [DeviceConnectionImpl.cpp:23] Exit: DeviceOnDisconnect
[14:30:52:627] [DeviceConnection] [0x00001970] [DeviceConnectionImpl.cpp:737] ERROR: D
[14:30:52:627] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:166] GetRecords::Error_Exit
[14:30:52:627] [DeviceDatabaseLoader] [0x00001970] [DeviceDatabaseLoader.h:765] Exit Func: GetDeviceDatabaseSystem
[14:30:52:627] [CLoaderBackupRestore] [0x00001970] [LoaderBackupRestore.cpp:254] Device database backup failed. Error code: 0xd String:
[14:30:52:627] [Loader] [0x00001970] [Loader.cpp:1758] Discarding invalidated backup data
[14:30:52:627] [Loader] [0x00001970] [Loader.cpp:470] Switching connect state from 1 to 0 (timeout 15000 ms)
[14:30:52:627] [DeviceConnection] [0x00001970] [DeviceConnectionImpl.cpp:18] Enter: Disconnect
[14:30:52:627] [DeviceConnection] [0x00001970] [DeviceConnectionImpl.cpp:23] Exit: Disconnect
[14:30:52:627] [Loader] [0x00001970] [Loader.cpp:734] Switched connect state. Result: 0
[14:30:52:627] [Loader] [0x00001970] [Loader.cpp:2026] Performing post load operations
[14:30:52:627] [Loader] [0x00001970] [Loader.cpp:2337] Re-enabling device radio.
[14:30:52:627] [Loader] [0x00001970] [Loader.cpp:470] Switching connect state from 0 to 2 (timeout 15000 ms)
[14:30:52:627] [DeviceConnection] [0x000013c0] [DeviceConnectionImpl.cpp:18] Enter: DeviceDetached
[14:30:52:643] [DeviceConnection] [0x000013c0] [DeviceConnectionImpl.cpp:23] Exit: DeviceDetached
[14:31:26:392] [Loader] [0x00001970] [Loader.cpp:604] Failed to connect to JVM (3 tries)
[14:31:26:392] [Loader] [0x00001970] [Loader.cpp:734] Switched connect state. Result: 8
[14:31:26:392] [Loader] [0x00001970] [Loader.cpp:2360] Load complete. Result: 0x9
[14:31:26:392] [Loader] [0x00001970] [Loader.cpp:2361] Warnings:
[14:31:26:392] [Loader] [0x00001970] [Loader.cpp:2362] Errors:
[14:54:41:019] [Loader] [0x000013c0] [LoaderMain.cpp:1019] Interactive wizard UI completed: result = 9