502 error you mean?

If you follow the instructions at the top it works. Sometimes, you may need to delete your service books from the BB first, delete your BIS accounts on your carrier website, and then resend the service books.

The native OS 4.5 HTML is much cleaner and better looking than Empower (IMO!). But if you prefer it at 4.2, it is what works for you.

i have tried every step i can not get html option at all

Did you delete your service books from the BB itself?

did that 3 times

Do you have your TCP settings entered on the BB?
What are the TCP and APN settings? - BlackBerryFAQ

wap.voicestream.com

I am getting full HTML emails with picture, without having to OK the pictures they come automatically, on a 8100 Pearl and an 8320 Curve with T-Mo.

Cameron

Probably worth noting that it won't display any existing email in my inbox that was sent as HTML even after I resent service books. However, I did forward an existing HTML mail to myself after resending books and it rendered the HTML just fine.

That's right. Only emails received *after* the upgrade will display html.

I deleted the Service Books on the device and resent them, but it still isn't working consistently.

When I do "get images" some of the images are downloaded, others are not. Going to the missing images and selecting "get image" doesn't help.

Also getting "truncated" message notes at the end of the messages.

So far, not so good w/this new feature for me. Hopefully they'll work out the issues soon. They have got to add the option to always get images automatically for me to really like this feature.

I can't get my email to display html. I don't see the setting for html in the Email Settings options. I have resent my Service books and pulled the battery. The only thing I haven't tried was to delete the Service books. Which do I delete?

BB 8820 v4.5.0.55 AT&T with Cingular Orange SIM

Delete any of your Service Books with the @ symbol, indicating it is an email service book.

Html
 

Hi John;

so, do you have At&t also?
I tried this on my BES 8310 and pushed the service books from the At&t side but no joy. I thought the POP setups might work and let me see the menu but no joy. I guess I may have to wait for our server admins to upgrade the BES.

H.

If I had a nickle for every "search and read the instructions"....post I have read.
After a week of no Docs to Go and no HTML email viewer in 4.5. I put 2 & 2 together. I searched HTML viewer found JSander's helpful little instruction manual and now I have HTML and DTG. I thought I was sending the service books but must have been 'resending' old service books. Once I got to the RIM online email settings. TaDa
Thanks JSanders!

Dtg
 

OK so is it a good idea to buy the full version of DTG for a Beta copy? Or is it a good idea to wait till the official release. It seems a bit pricey compared to BB smart and empower.

You are welcome. Thank you, too.

You do know that DTG and Empower/BBSmart are two different type products?

Do the upgrade of your DTG apps, and it will add SheetsToGo for you.

I would not recommend adding the Premium upgrade at this point, the largest addition is the ability to create "new" documents from your BB, of which you can load a blank "new" doc to your BB and always "save as".

But none of this has to do with HTML on the BB.

Wirelessly posted

JS great advice. Check on different types of programs. The reason I asked about the prem edition. While trying to get DTG going I signed up for a DTG prem trial. I didn't realize not having HTML enabled was keeping me blocked from DTG.

Which service books do I need to delete if I have to take that step?

Delete those pertaining to your email containing the @ symbol and your email address.