BlackBerry Forums Support Community - June 7, RIM Maintenance Outage North America only

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June 7, RIM Maintenance Outage North America only

Maintenance Summary: BlackBerry Internet Service v2.4 - networking configuration update.

Critical-S1 Severity Maintenance (New) for BlackBerry Internet Service (v2.x) Email service for subscribers of *The Americas BIS 2.x (MULT)

Impact: BlackBerry Internet Service subscribers may be unable to send or receive messages, use the BlackBerry Internet Service web site, or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments during the maintenance.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers during the maintenance. [0214]

Change Window Start Date and Time: 7 June 2008 02:00:00 (EDT)
Change Window End Date and Time: 7 June 2008 06:00:00 (EDT)
Estimated Duration of Service Impact: 0 hour(s) and 30 minute(s)
% of Subscribers Affected: 100.00 (estimated)

Purpose: Administrative Configuration

*bump*

happening this weekend

And this is confirmed to be the BIS upgrade??

No Sir. It only said its purpose is for administrative configuration. No update yet as to when you guys are going to get BIS v2.5.

BIS v2.5 tonight in APAC.

^^thems the facts as written.

Wirelessly posted (8320)

so that means we ever get one????

I have not seen a North American maintenance outage stating specifically BIS 2.5, but I suspect it is coming, as one of the AsiaPacific maintenances for this weekend does specifically deal with "BlackBerry Internet Service v2.4 upgrade to v2.5" and "BlackBerry Internet Service v2.5 - feature activation".

We can't be that far behind.

BIS 2.5 here tonight. I hope it'd turn out okay.

Any idea when HTML email is gonna work, with all these matienence's

Am I reading this right? Starts at 2 AM and end at 6 AM EDT but only affects 30 mins? Shouldn't be 4 hours?

# Change Window Start Date and Time: 7 June 2008 02:00:00 (EDT)
# Change Window End Date and Time: 7 June 2008 06:00:00 (EDT)
# Estimated Duration of Service Impact: 0 hour(s) and 30 minute(s)

Quote:

Originally Posted by infernox (Post 959695)

I think the keyword is "window", that means it can start anytime from 2am EDT to 5:30am and still be able to finish before or at 6:00am EDT

^^That is correct. You will see them vary in the duration of service impact from 10 minutes to over an hour, and usually in that same window for North America.

Neither my wife nor I have gotten emails since about 6 PM Eastern last night. Still nothing. Seems to be well outside the proposed window.

Is there some other issue? She's on AT&T and I'm on Verizon. Both are managed by our companies and we work for different companies (both use BES).

Scratch that - pulled the batt and when restarted got a whole bunch of emails in as well as new Viigo articles.

I wonder why a company based in North America would upgrade the North American BB servers last??

If there's a problem....it happens there first! ;-)

Quote:

Originally Posted by John Clark (Post 960537)

If there's a problem....it happens there first! ;-)

Very true :razz:

And, I am guessing the larger user base is here in NA. Upgrade the smaller user base first as a testing ground.

Quote:

Originally Posted by JSanders (Post 960543)

And, I am guessing the larger user base is here in NA. Upgrade the smaller user base first as a testing ground.

that makes scene to me. :smile: