Return within 30 days... my damage?
 

I have a 2 week old Bold from AT&T, which I am really happy with. I installed .216 and some favorite apps. Things were great until I knocked it out of the holster getting out of my car this AM, and it skidded 20 feet on very rough concrete.

Naturally, I was just thrilled with my coordination.

The damage isn't bad. The phone works perfectly, and the screen is not scratched, but the chrome around the screen is certainly scratched.

Can I return this Bold under the 30 day return plan and get a new one?

There is no doubt the phone was not at fault, I was. But I really hate seeing a new phone scratched up.

Comments (not about me) are welcomed.

EB

they wont take it back. they usually take it back with the original condition it was sold ...

Ask them.

Wirelessly posted (3G= Chuck Norris Speed)

Physical damage? You'll be lucky if they take it back!

I would just contact www.horizonwirelessonline.com they can set ya up with a new one for a nominal price

If they won't take it back, why not just change out the chrome bezel for a blacked out or a new chrome one?

easy, cheap, fix!

I don't think they allow you to exchange for the same device. Check out HorizonWirelessOnline.com - Horizon Wireless, The World’s Cellular Repair Center ß for parts & service. Try putting a BB rubber skin.

AT&T Exchanged it!
 

AT&T came through perfectly! I stopped at the retail store that I purchased the Bold from, and talked to the same sales guy. I gave him no B.S., just told him what happened. He looked at the phone, and reached for a new one, while saying the damage was so minor that he could DOA it.

Spectacular customer service!

EB

wow! that's great karma for your honesty. now i would take this as a second chance and try to keep the bold as new as possible. i would hate to look at my bold all scratched up.

You might want to add the $5 a month insurance to the phone. It covers everything. Even if you lose it.

Wow! Cool, good for you. Get a rubber skin for next time.

for ATT, they told me i still had to pay a hundred dollars and so to claim the phone....not worth it IMO

150 deductable. Just had to pay 50 for my GD's broken sony.

d

No I am not yours.