9790 screen error - Freeze/do not respond
The screen on my 9790 keeps on freezing. I can still use the trackpad, but you can touch the screen all you like, it just does not respond.
I googled and found the alt/lglg command to get the log up, and herewith a list of all the errors I get, but I do not know what application it is that is giving the error. I'm posting 3 sets of error lists, with the most recent after the "freeze" on top. Anybody with an idea of what these errors mean, which application/applications is the problem that I should reinstall. Or what else is the problem, what else can I do? |
Re: 9790 screen error - Freeze/do not respond
Name: System
GUID: 97c9f5f641d25e5f Time: Mar 06, 2013 17:08:06 JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507 Name: HomeScreen App GUID: a9d098450ba333e9 Time: Mar 06, 2013 16:50:59 New battery level: 54 status: 0 Name: HomeScreen App GUID: a9d098450ba333e9 Time: Mar 06, 2013 16:34:55 New battery level: 55 status: 0 Name: System GUID: 97c9f5f641d25e5f Time: Mar 06, 2013 16:33:18 tMfr 0 Name: HomeScreen App GUID: a9d098450ba333e9 Time: Mar 06, 2013 16:16:50 New battery level: 57 status: 0 Name: net.rim.options GUID: 7342f5d9a0b60736 Time: Mar 06, 2013 16:14:06 Exception in OptionsSearchEntity: null Name: net.rim.options GUID: 7342f5d9a0b60736 Time: Mar 06, 2013 16:13:49 Exception in OptionsSearchEntity: null Name: net.rim.mapsapi GUID: cf265ddf0a6670e1 Time: Mar 06, 2013 16:13:49 MapStatusFace:NPE:MapsServices:showRibbonIcon:, NullPointerExcep Name: net.rim.mapsapi GUID: cf265ddf0a6670e1 Time: Mar 06, 2013 16:13:49 MapStatusFace:NPE:MapsServices:showRibbonIcon:, NullPointerExcep Name: IllegalArgumentException GUID: 9c3cd62e3320b498 Time: Mar 06, 2013 16:13:45 object already exists net_rim_cldc-11(4EC5DCFD) ApplicationRegistry put 0xDB3 net_rim_cldc-11(4EC5DCFD) ApplicationRegistry put 0xD44 net_rim_bb_chat-3(4EC5E1ED) ChatAddressBookCache getInstance 0x546 net_rim_bb_chat-6(4EC5E1ED) Register libMain 0x23C2 Name: RadioException GUID: 9c3cd62e3320b498 Time: Mar 06, 2013 16:13:40 Operation failed net_rim_cldc-13(4EC5DCFD) SMSConfiguration getInstance 0x88E8 net_rim_cldc-13(4EC5DCFD) SMSPacketHeader getMaxPacketBits 0x8FEC net_rim_cldc-13(4EC5DCFD) SMSPacketHeader getCharacters 0x9179 net_rim_cldc-24(4EC5DCFD) Transport nativeInit 0x9526 net_rim_cldc-23(4EC5DCFD) NativeTransport init 0x5DDC net_rim_cldc-23(4EC5DCFD) TransportRegistry getSingleton 0xBD43 net_rim_cldc-23(4EC5DCFD) TransportRegistry run 0xBCA5 Name: Application Control GUID: ed7944aebd0c4ae2 Time: Mar 06, 2013 16:13:28 IvHG Name: HomeScreen App GUID: a9d098450ba333e9 Time: Mar 06, 2013 14:51:53 New battery level: 59 status: 0 |
Re: 9790 screen error - Freeze/do not respond
Name: System
GUID: 97c9f5f641d25e5f Time: Mar 06, 2013 17:33:46 JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507 Name: net.rim.media GUID: 3fd36a1eba7ba42b Time: Mar 06, 2013 17:33:02 [ReadThread run]: java.io.IOException: RimStreamingWriteBuffer failed Name: HomeScreen App GUID: a9d098450ba333e9 Time: Mar 06, 2013 17:28:49 New battery level: 46 status: 2 |
Re: 9790 screen error - Freeze/do not respond
Name: System
GUID: 97c9f5f641d25e5f Time: Mar 06, 2013 17:38:58 JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507 Name: System GUID: 97c9f5f641d25e5f Time: Jan 01, 1970 02:00:00 JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507 Name: System GUID: 97c9f5f641d25e5f Time: Mar 06, 2013 17:40:04 JVM:INFOp=2a9473e7,a='7.0.0.557',o='9.16.0.67',h=2 6001507 |
Re: 9790 screen error - Freeze/do not respond
Do you have a memory card in your device?
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Re: 9790 screen error - Freeze/do not respond
Yes I do, the same one I had in my bold 9900.
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Re: 9790 screen error - Freeze/do not respond
The battery level is a frequent description in the error list?
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Re: 9790 screen error - Freeze/do not respond
How old is the device? If it's fairly new, I'd contact your carrier aaaa and see if they can assist you with the warranty.
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Re: 9790 screen error - Freeze/do not respond
Our carriers only has warranties for 7 days. My wife's does the same, less often, but has also done it thus far.
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Re: 9790 screen error - Freeze/do not respond
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Re: 9790 screen error - Freeze/do not respond
MTN
South Africa |
Re: 9790 screen error - Freeze/do not respond
Everywhere I do get something googled, it says that it is application errors. Hence the log to see what applications is causing the errors.
Then one should uninstall and reinstall the app. But where do I find out what apps causes those errors listed is the question? |
Re: 9790 screen error - Freeze/do not respond
If you think it's an app, the best thing is to wipe the device, and install apps back on one by one to see which one causes the freezes.
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