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1 x pen holderPackage includes Payment Shipping Returns Contact Us 1.We only accept payments through PayPal (which supports Visa, MasterCard, Discover, American Express, or Echecks). Paypal is a secure payment method for both seller and buyer in ecommerce. 2.Payment must be received within 7 days after winning the item. To claim back the Final Value Fee from , an UPI (Unpaid Item Case) will be filed automatically if buyers fail to make the payment in 7 days after item ends. 3.If you have difficulty paying for the item, please email us to cancel the offer. 1.Items will be sent out in 24-48 hours on payment received from Monday to Friday. Orders during weekends and holidays will be posted in the following working day. 2.Shipping time is based on the item location. -Items located in China will be posted by China post Air Mail and delivered within 15-20 business days. There will be a tracking number when the payment for the goods is higher than £20. 3.Please make sure your shipping address and the order information is correct before placing an order. We will not be responsible for item loss due to wrong or unknown address. 4.International buyers are responsible for duties and customs fees. 1.In our store, you will enjoy 30 days return/refund guarantee (Excluding misuse of the item and damaged item). 2.If the item you received is faulty, damaged or incorrect, or any further problems, you can return it for replacement or refund, please contact our customer service on within 30 days from item received. 3.For damaged items on arrival, please contact us immediately, sending us an email with a photo is preferred. We will offer solutions to such cases. Full refund or replacement will be guaranteed. Customer satisfaction is very important to us, our goal is to earn 5 star positive response on every sale! We would appreciate the chance to correct any problems before posting anything other than 5 stars positive response. So if for ANY reason you are not happy, please contact us directly through “My Massage” or "Ask Seller Q". We will get back to you as soon as we are available. We are always stand-by to help for any questions or concerns.