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Posted domestic shipping/handling rates, as well as free shipping offers are applicable to the contiguous 48 United States only; military addresses, and other US territories are exempt from free shipping offers, unless otherwise specifically stated. Contact us for a shipping quote if there is no shipping rate posted for your location. Saturday, Sunday, and national holidays are not business days and are not included in our estimated shipping times. Please provide us with a current contact telephone number, so that we may contact you if any issues arise in the shipping process that may require your attention.
Double check your address when you are checking out, If you have moved, update the address before paying. We cannot change your shipping address after checkout. Do not email us asking to change your address as this is against PayPal Fraud Prevention Rules. You are responsible for the address you provide at the time you order. If you give us the wrong address , you will be responsible for the loss of the item and or shipping costs.Warranty: Contact us so we can correct it and make it right! NOTE: All items sold 110/120v, international customers will need converter SIM Supply warrants purchases against manufacturing defect for 30 days from the date of purchase (see "Return Policy"). SIM Supply makes no warranties, express or implied, beyond this period, unless otherwise specifically and expressly stated. Further warranty may be offered by the product manufacturer. This warranty does not apply to products which are used for purposes other than that which they were designed for or which has been altered in any way that is detrimental to the performance or life of the product. For warranty information on a particular item or to obtain warranty parts/service on an item (if applicable), please contact us. Cancellations: Please contact us as soon as possible We will make every effort to cancel your purchase prior to the package being shipped, but we cannot guarantee that the order will be stopped in time. If an order has already been shipped, simply refuse the package when it arrives or return the package to sender if the courier delivers the package. Shipping and handling paid is non-refundable on order cancellations. If an item has free or discounted shipping, the full shipping and handling cost, according to SIM Supply Inc. or our current print catalog for the shipping weight of the item, will be deducted from the refund or credit amount. Order cancellations may also be subject to cancellation fee of 15% of the item value. All items are subject to back order Returns: RETURN POLICY
Returns for products purchased must be received within 30 days from the date of purchase. The returned product must be in the original packaging, unused, undamaged and in saleable condition.
Please contact customer support in order to obtain a return authorization
number (RMA) prior to sending back the product.
** Be sure to include your order number to make sure that we can refund your account.
**If the return is due to damage, or an incorrect shipment please contact us with photo attached of the product, we will arrange for the items to be picked up, and issue a full refund if we cannot deliver the item(s) correctly, and in good condition.
**If the return is due to an item that was ordered incorrectly, or is simply no longer needed, customer support may ask you to ship it to us at your expense, and we will issue a refund less the cost of shipping the item to you.
***Food: Sale of food items are final, and cannot be returned to our
warehouse in the interest of public safety. If you have an issue with
an item please contact our customer service team to help resolve the issue.
***Power Equipment: (trimmers, mowers, chain saws, etc.) All sales on power equipment are final. Warranty issues with all power equipment must be addressed through the manufacture. If you are having trouble contacting the manufacture, or are not satisfied with a manufactures service, please contact us.